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Help Desk Technician
6 days ago
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: Onsite Desktop Support Technician
Location: 100% onsite - Greensboro, NC
Duration: 6+ months contract - with potential to extend and convert which is contingent on budget and performacne
Pay Rate Range: $20+/hr W2
Shift: Monday-Friday, 10:00A-7:00P
Responsibilities:
- Top priority is solid customer service skillset.
- Experience with basic end-user client troubleshooting.
- Microsoft Windows Enterprise client environment.
- Experience in a call-center/help-desk is desirable.
- Experience with remote support tools, service request ticketing systems, deployment and tracking computer assets and peripherals in the enterprise, and understanding the onsite support model.
Requirements:
- 2 years of helpdesk/desktop support experience
- Experience working in a call center environment
- Hardware/software troubleshooting and support
- MOUS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas is strongly encouraged.
- Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
- Ideal candidate will be highly motivated with a strong sense of urgency.
Job Summary:
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines.
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
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