Systems Analyst

4 days ago


Austin, United States System Soft Technologies Full time

Title: Systems Analyst

Location: Austin, TX ( Remote )

Contract 12 months +

Rate : 95 on W2



Requirements:

8 Required Experience with ITSM and ITIL governance processes.

8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.

8 Required Very strong communication skills: oral, written, presentation and facilitation.

8 Required Technical understanding with ability to translate into business concepts.

8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.

8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.

8 Required The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.

8 Required A good understanding of IT Outsourcing and Managed Services.

8 Required Statistical, numerical and analytical principles and processes.

8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction.

8 Required Adhere to Project Management best practices

8 Required Experience with ITSM service tools, ServiceNow, and Remedy.

5 Preferred Proficient in the use of Remedy On Demand

4 Preferred IT Service Management certification ITIL V3 or V4

4 Preferred PMP Certification

4 Preferred Business Process Engineering

4 Preferred Technical Writing/Formal documentation skills

4 Preferred Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.

3 Preferred Training experience

1 Preferred Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)


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