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Specialty Operations Lead

2 months ago

St Cloud, United States Cetera Financial Group Full time

Cetera Financial Group is currently seeking an Operations Team Lead in our Advisory Operations team for our company’s office located in St Cloud MN. This is a unique opportunity to join our team to provide support for Cetera Financial Group under Specialty Operations.

What you will do:


• Provide quality customer service to internal and external customers. Establish or continue to develop internal partner relationships.

• Subject Matter Expert in Advisory New Account and Maintenance processes to be able to validate and/or update operational procedures Responsible for lower to mid-level escalations from advisors to come to a resolution.

• Responsible for staying within SLA or better along with higher quality control metrics – requires accuracy in processing.

• Support new product or program roll-outs with special projects or enhancements to current processes.

• Partner with Operations Team lead to support workflows and communicate concerns to leadership and/or the organization.

• Review documents for accuracy and completeness; ensuring Professional 1 and 2 associates meet SLA metrics along with QC.

• Shared responsibility in reporting and tracking Department Metrics, Reports and tasks.

• Processing requests for trading of accounts, manager updates, and account closures.

• Other duties as assigned.


What you need to have:

• High School Diploma or GED

• 1+ year in an office environment

• 1+ year of MS Excel

• 1+ years of troubleshooting problems and providing issue resolution

•Ability to work as part of a team as well as independently

• Excellent telephone, written and verbal communication skills

• A keen eye for detail with excellent follow up skills

• Interest in greater responsibility in leading a team and managing workflow

What is nice to have:

• 2+ year of brokerage or advisory experience

• Bachelor's degree

• Experience with Salesforce or other related CRM

• FINRA 99

#LI-Onsite