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Information Technology Support Engineer
2 months ago
We are seeking a motivated and experienced IT Support Role to join our IT team. In this role, you will be responsible for providing advanced technical support to end-users in our newly operational manufacturing facility located in Dallas, TX. You will troubleshoot complex hardware and software issues, resolve network problems, and ensure the smooth operation of our IT infrastructure. This role will also involve supporting Fortinet networking equipment and Google Workspace administration.
Duties & Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person interactions
- Troubleshoot and resolve complex hardware and software issues, including operating system errors, application malfunctions, and network connectivity problems
- Install, configure, and maintain computer hardware, software, and peripherals
- Assist in the deployment and management of new technologies and IT projects
- Maintain accurate records of support requests and resolutions
- Develop and maintain technical documentation and user guides
- Participate in on-call rotation to provide after-hours support as needed
- Support and maintain Fortinet networking equipment, including WAN and LAN connectivity, routers, firewalls, switches, access points and security
- Administer Google Workspace, including user management, email settings, and security policies
- Support of disaster recovery and backup solutions
- Troubleshoot issues to determine root cause and implement permanent solutions
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field
- Minimum of 5 years of experience in IT support or a similar role
- Strong knowledge of Windows, Linux, and Mac operating systems, as well as Microsoft Office Suite and other common applications
- Experience with Active Directory, network troubleshooting, and hardware repair
- Experience with Fortinet networking equipment and Google Workspace administration
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Self-motivated and works with minimal direction and ability to work as part of a team
- Able to prioritize and manage assignments with varying timelines
Preferred Qualifications:
- Certifications in relevant technologies, such as Google Workspace, CompTIA A+, Network+, or Microsoft Certified Professional Certifications in relevant technologies.
- Fortinet NSE certifications
- Experience with mobile device management and cloud technologies
- Experience working in a fast-paced, dynamic environment
- Proven ability to thrive in a rapidly changing and demanding environment
- Experience in Change Management:
- Proven track record of successfully implementing and managing change initiatives within an organization.
