Bilingual Customer Service Representative
2 weeks ago
Are you a bilingual (English and Spanish) customer service professional with a passion for going above and beyond for your customers? Do you bring enthusiasm, a sharp eye for detail, and a commitment to keeping teams organized? Paramount is seeking a Bilingual Customer Service Coordinator for a direct hire role supporting one of our valued clients. If you're dedicated to providing outstanding service, solving problems, and working collaboratively, we’d love to connect with you
Position Overview:
In this direct hire position, the Bilingual Customer Service Coordinator will interact with both commercial customers and field employees to provide timely support and accurate information in response to product inquiries and to resolve any complaints. Your responsibilities will include providing estimates, scheduling appointments for customers and crews, and handling client invoicing. You’ll ensure that customer requests are met and deliver a seamless, excellent experience from beginning to end.
Starting Pay: $22.00/hr. (depends on experience)
Location: Onsite in Amityville, NY 11701
Shifts: Monday – Friday schedules between 8:00am to 5:00pm (some flexibility when needed)
Employment Type: Permanent, Direct Hire
Benefits offered include Medical, Dental, Vision, Paid Holidays, Vacation & Sick Leave, 401K, Supplemental Insurance
Bilingual Customer Service Coordinator Responsibilities:
- Primary point-of-contact that supports selected clients from beginning to end.
- Work closely with Field Managers daily on requests and/or issues that may arise.
- Provide operations support to all departments within the organization.
- Schedule project crews for services, training, and deliveries.
- Coordinates estimates and provides pricing to clients.
- Creating and closing work orders for regional spreadsheets and Project Crew schedules.
- Resolve customers' service or billing complaints.
- Provides daily customer calls and follow-ups on any complaints.
- Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
- Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
- Update corresponding client systems to ensure tracking and billing of all services performed.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Identify and recommend improvements in processes or service methods and procedures to streamline processes.
- Manage project budgets; review and correct any variances weekly.
- Collect, update, and provide required reports to corresponding Clients.
- Provide reporting to assigned Account Manager and Management.
- All other tasks as assigned by management.
Bilingual Customer Service Coordinator Qualifications:
- High School Diploma required
- Bi-lingual (English-Spanish), is a must.
- 3-5 years professional office experience
- Detail-oriented, critical thinking, and strong communication skills (email, phone).
- Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
- Multi task-oriented, with ability to handle multiple projects at a time.
- Customer-focused with a can-do approach to problem-solving.
- Proficient knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook)
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