Customer Service Representative

2 weeks ago


Port Washington, United States Russell Tobin Full time

Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY

Employment Type: Contract

Location: Hybrid (potentially to work remotely) Port Washington, NY 11050

Pay rate:

  • English-speaking: $17.50/hr
  • French-speaking: $20.00/hr

Responsibilities:

  • Answers incoming calls and processes orders.
  • Resolves customer complaints, and troubleshoots issues to determine the best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Luxottica’s Customer Service standards.
  • Owns follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Takes inbound phone calls for up to 90% of assigned shifts.
  • Performs all other duties as assigned.

Requirements:

  • High school diploma
  • 1+ year(s) of experience working in customer service, hospitality or call center environment
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
  • Strong verbal and written communication skills
  • Demonstrated listening and comprehension skills
  • A clear team player with strong interpersonal skills
  • Ability to maintain composure when dealing with difficult customer situations
  • Excellent time management skills – must be able to prioritize tasks efficiently
  • Strong PC skills including MS Office; Word and Excel
  • Ability to navigate information systems and the internet

Preferred Requirements:

  • Higher education degree
  • Previous experience using SAP
  • Previous experience in the optical industry, full knowledge of Luxottica’s optical products, and a strong command of the industry language
  • Bilingual French

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.



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