Client Relationship Manager
3 days ago
The CLIENT RELATIONSHIP MANAGER is responsible to manage client relationships and projects.
Job Type: 28 hrs to 40 hrs - must be available five days a week
Pay: $22-25/hour based on experience
Location: must be located in greater Grand Rapids, MI. to work in office
Benefits include:
- Two weeks paid vacation, six paid holidays
- Sick Pay
- Health insurance reimbursement
RESPONSIBILITIES
Client Relationship Manager:
- Serve as a liaison between our Scott Allen Creative team and our clients
- Meet with clients on on a regular basis to access needs
- Love attention to detail, enjoy left brain activity
- Manage client projects - set up a calendar for each phase of the project to ensure projects are completed on time
- Meet regularly with clients to ascertain needs and help them achieve their marketing goals
- Ongoing communication with the client (answer questions, send proofs, resolve issues that arise)
- Be a good listener
- Ensure client satisfaction
- Grow to understand Scott Allen Creative services - marketing strategy, branding, print design, writing, video, website development and social media content
- Grow to understand the world of nonprofit development and marketing staff
- Creative writing is a great plus
Expectations:
- A self motivator
- Keeping yourself and your workload organized monthly, weekly, and daily
- Working with the Scott Allen Creative’s Graphic Designers, Project Managers, and President in a professional manner
- Willing to step outside of his/her comfort zone when needed or asked
- Taking initiative to solve problems
REQUIREMENTS
- A Bachelor's degree in a related field: Business, Management, Communications, or Marketing
- 5+ years of professional related experience
- Experience tracking and managing project activities
- Strong oral and written communication skills
- Ability to work both independently and as part of a team
- Value and invest in meaningful relationships with team members, clients, and vendors
- Demonstrates initiative, flexibility, and ability to effectively achieve project established goals and objectives
- Passionate about nonprofit causes
Additional skills that are desired but not required:
Writing
- Interview clients to gather stories
- Write creative copy for websites, appeals, newsletters, and social media
Social Media Consulting
- Create social media content plans that help nonprofit clients achieve their marketing objectives - platforms include Facebook, Instagram, LinkedIn, and YouTube
- Create and implement paid boosting and advertising campaigns - know how to target specific audiences. Evaluate analytics reporting to measure engagement
If you meet these requirements and want to make a difference, please apply
Scott Allen Creative
Scott Allen Creative is a marketing agency that is passionate about nonprofit causes.
Our clients are both faith-based and non-faith-based nonprofits. Our services include: branding, messaging, web development, social media strategy and content, videos, and print design.
We’re not perfect, yet we are seeking to create a place where:
- You find fulfillment by using your talents to advance nonprofit causes
- You feel challenged
- You’re encouraged to spend time to grow in your skills
- You feel listened to and your opinion matters
- You are a member of a passionate team
- You can create friendships with both team members and clients
- Your job supports your #1 priority - your life outside of work
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