Chief Operating Officer
2 weeks ago
Context
Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grown as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.
Currently, Fetch counts 40+ brands as customers. We ship 500-1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.
Fetch Fulfillment will continue to grow through both organic customer acquisition and inorganic bolt-on acquisitions of other e-commerce-focused 3PLs across the United States.
Today, the CEO is the sole executive in charge of all operating activities. The individual who fills this role will progressively take over daily operating activities & continuous improvement, thereby freeing up the CEO to focus purely on customer and 3PL acquisitions.
Goals
- Take over all company functions within 6 months, freeing up the CEO from daily operating responsibilities
- Alongside the CEO, integrate each newly acquired 3PL into the Fetch platform
Requirements
Hard Skills
- Bachelor’s degree required; Master’s / MBA preferred; Operations / STEM degrees preferred; Latin honors expected
- Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization
- Proven ownership and execution against a continuous-improvement roadmap
- Proven ability to negotiate and create win-win deals with vendors & customers
- Proven ability to fix a broken process
- Proven ability to hire, onboard, and fire effectively across staff and management levels
Soft Skills
- Extreme ownership
- Extreme attention to detail
- Extreme drive & self-motivation
- Extreme self-awareness
- Extremely fast learner
- Contagious passion & optimism
- Admired leader
- Superb written & oral communicator
Milestones
Internal-facing
- Become forklift-certified
- Learn every process within the operation:
- Picking
- Packing
- Kitting
- Receiving
- Returns
- Cycle Counts
- Package intercepts
- Cross-border shipments
- B2B shipments
- Learn how office & floor staff work together to serve the customer
- Build documentation for every operational process, so it becomes easy to train new staff and management
- Be able to hire, onboard, and fire effectively at both staff and management levels
- Be able to flex labor up/down with temp workers for peak season
- Be able to manage all departments in the company.
- Managed departments include:
- Operations
- Customer Success
- HR
- Accounting
- Tech
- Managed departments exclude:
- Sales
- Marketing
- Test of success: any other person in the company should be able to take 2 weeks off without impacting the operation.
- Develop and execute on a continuous-improvement roadmap for the company, including operational, technical, and financial upgrades
External-facing
- Successively take over all vendor relationships:
- Vendors to manage:
- Parcel carriers: FedEx, UPS, USPS, DHL
- LTL carriers: SFS, Skyline, Mainfreight, Roadly
- Tech providers: Deposco, eHub, Stamps, AWS, DBT, Fivetran
- Outsourced accountant
- Staffing agencies
- All other vendors: shipping supplies, utilities, contractors, machine dealers
- Activities to perform:
- Annual negotiations
- Competitive bidding for new projects
- Joint roadmap development and execution (particularly with tech)
- Successively take over all current-customer relationships
- Price and execute new projects with current customers, performing time-studies as needed
- Onboard all new customers brought in by the CEO & GTM team
- Prepare for and present at company board meetings alongside the CEO
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