Chief Operating Officer

2 weeks ago


Lakewood, United States Fetch Fulfillment Full time

Context


Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grown as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.


Currently, Fetch counts 40+ brands as customers. We ship 500-1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.


Fetch Fulfillment will continue to grow through both organic customer acquisition and inorganic bolt-on acquisitions of other e-commerce-focused 3PLs across the United States.


Today, the CEO is the sole executive in charge of all operating activities. The individual who fills this role will progressively take over daily operating activities & continuous improvement, thereby freeing up the CEO to focus purely on customer and 3PL acquisitions.


Goals


  1. Take over all company functions within 6 months, freeing up the CEO from daily operating responsibilities
  2. Alongside the CEO, integrate each newly acquired 3PL into the Fetch platform


Requirements


Hard Skills

  1. Bachelor’s degree required; Master’s / MBA preferred; Operations / STEM degrees preferred; Latin honors expected
  2. Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization
  3. Proven ownership and execution against a continuous-improvement roadmap
  4. Proven ability to negotiate and create win-win deals with vendors & customers
  5. Proven ability to fix a broken process
  6. Proven ability to hire, onboard, and fire effectively across staff and management levels


Soft Skills

  1. Extreme ownership
  2. Extreme attention to detail
  3. Extreme drive & self-motivation
  4. Extreme self-awareness
  5. Extremely fast learner
  6. Contagious passion & optimism
  7. Admired leader
  8. Superb written & oral communicator


Milestones


Internal-facing

  1. Become forklift-certified
  2. Learn every process within the operation:
  3. Picking
  4. Packing
  5. Kitting
  6. Receiving
  7. Returns
  8. Cycle Counts
  9. Package intercepts
  10. Cross-border shipments
  11. B2B shipments
  12. Learn how office & floor staff work together to serve the customer
  13. Build documentation for every operational process, so it becomes easy to train new staff and management
  14. Be able to hire, onboard, and fire effectively at both staff and management levels
  15. Be able to flex labor up/down with temp workers for peak season
  16. Be able to manage all departments in the company.
  17. Managed departments include:
  18. Operations
  19. Customer Success
  20. HR
  21. Accounting
  22. Tech
  23. Managed departments exclude:
  24. Sales
  25. Marketing
  26. Test of success: any other person in the company should be able to take 2 weeks off without impacting the operation.
  27. Develop and execute on a continuous-improvement roadmap for the company, including operational, technical, and financial upgrades


External-facing

  1. Successively take over all vendor relationships:
  2. Vendors to manage:
  3. Parcel carriers: FedEx, UPS, USPS, DHL
  4. LTL carriers: SFS, Skyline, Mainfreight, Roadly
  5. Tech providers: Deposco, eHub, Stamps, AWS, DBT, Fivetran
  6. Outsourced accountant
  7. Staffing agencies
  8. All other vendors: shipping supplies, utilities, contractors, machine dealers
  9. Activities to perform:
  10. Annual negotiations
  11. Competitive bidding for new projects
  12. Joint roadmap development and execution (particularly with tech)
  13. Successively take over all current-customer relationships
  14. Price and execute new projects with current customers, performing time-studies as needed
  15. Onboard all new customers brought in by the CEO & GTM team
  16. Prepare for and present at company board meetings alongside the CEO


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