Customer Relations Specialist

4 weeks ago

Brooklyn, United States Shakúff Full time

ABOUT OUR COMPANY

We are an international lighting company specializing in exclusive custom light fixtures and décor made from unique blown and fused glass. We offer an exotic blend of eclectic and contemporary custom glass lighting and décor suited to residential and commercial interior design markets.

With an extensive client list within the design industry, we have created a loyal following of interior designers, architects, and lighting showrooms. We are located in the artistically inclined, Industry City area of Sunset Park, Brooklyn.

Our company is growing both in terms of brand and reputation for quality. We are well known for our bespoke, luxury lighting fixtures and are looking for high-caliber people to support our plans for next-stage development. At Shakuff, we always aim higher- in our performance, and our culture.


We are currently in need of an Office Coordinator & Customer Relations, The ideal candidate for this position is self-motivated, reliable, honest, upbeat and charming, with a ''can-do'' attitude, strong organizational skills, a lovely phone manner, and impeccable attention to detail. While relevant work experience is a plus and an interest in our industry is welcome, we are looking for someone who is truly excited to take ownership of the office manager position. The candidate should have patience, amazing communication skills and familiarity with computers and modern technology. He/She must be able to make it work in a timely manner, as they will be opening the showroom. The Candidate will be reporting directly to our Owner. The duties and responsibilities of this position are below.

RESPONSIBILITIES WILL INCLUDE:

* Greeting and hosting customer in the showroom

* Answering and directing phone calls

* Customer service request, tracking, and follow-up

*Monitor and manage live chat inquiries, provide prompt and professional responses, direct sales leads to the appropriate personnel, maintain accurate conversation records, and use product knowledge and chat metrics to enhance service quality and customer satisfaction.

* Coordination with our production team

* Gathering online reviews

* General office organization

* Mail and email correspondence

* Various ad hoc jobs

* Meet with owner/bookkeeper on the health of a practice

* Scanning paperwork

* Providing customers with order updates

QUALIFIED INDIVIDUALS SHOULD POSSESS THE FOLLOWING ATTRIBUTES:

* Strong customer service background

* Excellent communications skills: interpersonal, listening, oral, and written

* Extreme attention to detail

* Experience with Slack, and Streak Customer CRM

* Proficiency in using Apple products including iMacs and iPads

* Working knowledge of G-Suite & Dropbox

* Must have a professional demeanor both in person and on the phone

* Minimum 2 years experience working as an office assistant

* Must be able to work independently, as well as part of a team

* Should feel comfortable working in a fast paced environment

* Ability to effectively meet daily deadlines

* A general knowledge of shipping accounts and insurance claims

* Ability to lift 25 pounds

To apply, please respond with your resume showcasing your experience. Replies without a resume will not be considered.

Hours:

MON - THU 9:00 am - 5:30 pm with a 30-minute unpaid lunch break

FRI 9:00 am - 4:00 pm

*Candidate must be prompt

Pay Structure:

Salary

Paid every other Friday


  • To apply, please submit a brief cover letter with your CV, showcasing who you are and your sales experience to inquiries@shakuff.com

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