Jira Administrator

1 week ago

Marlborough, United States firstPRO, Inc Full time

Full Time Opportunity (Salary + Bonus)

No Visa Sponsorship

5 days/month onsite (can be in Marlboro or Chelmsford, MA)


Senior JIRA Administrator


Summary/Objective:

This team member will work directly with their team and Manager, completing tasks and assignments related to products or applications of Atlassian product suite including JIRA, Confluence, Analytics, Assets, Product Data Manager etc., as well as would be involved in some of the common IT Service Management activities, which may be related to the credit union’s process, procedures, and systems. Working with the greater Information Technology teams and organizational Business Areas, to ensure service delivery by implementing, leveraging the best practices in existing and current processes and configurations throughout the organization.


Essential Functions:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Assist in managing all Jira UI Admin tasks like project creation, team/board creation, custom fields, custom field values, reports, workflows, issue types, screen schemes, permission schemes, and notification schemes.
  • Assist in handling the activities involved with scrum master’s and program managers to assist with process standardization.
  • Expected to work closely with scrum teams to identify and implement automation opportunities.
  • Assist in optimizing and improving JIRA/Confluence setup and workflows,and identify where functionality needs to improve to meet user requests.
  • Define and lead the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes.
  • Assist in refining current Jira processes to be more streamlined and uniform for agile teams.
  • Drive results by troubleshooting issues, connect with scrum masters, and continue to improve support processes.
  • Develop mechanisms to automate manual processes.
  • Provide JIRA domain expertise in discussions regarding governance within JIRA.
  • Help in designing Jira based reports, dashboards and planning views based on different user requirements.
  • Review the standard operating procedures for repetitive tasks and activities and help manage the technical and/or user-facing documentation for training. Ensure to continuously improve our ability to deliver value.
  • Responsible for creating, managing, and supporting all administrative functions associated with the Atlassian product suite including Jira Software on the Cloud, Confluence and Bitbucket
  • Exposure and some experience in REST API, JQL, AQL, Forge development, JIRA APIs and webhooks is an added advantage.
  • Assist in reviewing and contributing to establish processes and guidelines for delivery tools for agile.
  • Drive consistent use of tools in alignment with guidelines across the organization.
  • Champion modern methodologies such as Agile, DevOps and related practices
  • Other Duties: Assist in duties as assigned by their lead for establishing and improving key ITIL processes as adopted by the IT Leadership team
  • Analyze data and documentation to participate in developing and reporting business-relevant metrics to measure the efficiency and effectiveness of governance processes.
  • Provide procedures, guidance, and assistance, to Information Technology teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of new solutions, devices, software, systems, and enhancements, in accordance with the credit union’s IT policies, security program, and industry standards and best practices.
  • Continue to maintain up-to-date knowledge of IT awareness of new or revised best practices, improved processes, and the development of new concepts, systems, and solutions
  • Perform other job-related duties as assigned by Management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Job Competencies: Ensures Accountability
  • Resourcefulness
  • Optimizes Work Processes
  • Drives Results
  • Balances Stakeholders
  • Manages Complexity
  • Strategic Mindset
  • Member Focus
  • Collaborates
  • Interpersonal Savvy
  • Organizational Savvy
  • Communicates Effectively
  • Instills Trust
  • Situational Adaptability


  • Education and Experience Requirements: Bachelor's Degree in Information Technology, or related field
  • 2-4 years of Atlassian suite of products and applications development and administrative experience including JIRA, Confluence, Analytics, Assets, Product Data Manager tool, Automation, Script Runner etc.,
  • Overall 2-4 years of experience in IT Field.
  • Exposure and some experience in REST API, JQL, AQL, Forge development, JIRA APIs and webhooks preferred.
  • Understanding and hands-on experience in Cloud computing environments, Databases, Servers etc.,
  • Troubleshooting, Problem Solving, documentation, verbal, written communication skills.
  • Additional Eligibility Requirements: Ability to collaborate with various teams and departments within the organization and build constructive relationships.
  • Focus on continuous learning and development.
  • Independently able to make decisions and solve problems.
  • High quality work standards and output
  • Adapt well to changes in assignment and priority.
  • Dependable and reliable, open to change and feedback.
  • Organize work, set priorities, and determine resource requirements, and necessary sequence of activities needed to achieve goals.

  • JIRA Administrator

    1 week ago

    Marlborough, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for an ITSM Tool Administrator position based in Marlborough, MA. This role will focus on JIRA UI Admin tasks, process standardization, optimizing workflows and more. This is a permanent, direct-hire role that can offer benefits, annual bonus, and a mostly-remote schedule.ResponsibilitiesAssist in managing all Jira UI Admin...

  • JIRA Administrator

    2 weeks ago

    Marlborough, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for an ITSM Tool Administrator position based in Marlborough, MA. This role will focus on JIRA UI Admin tasks, process standardization, optimizing workflows and more. This is a permanent, direct-hire role that can offer benefits, annual bonus, and a mostly-remote schedule.ResponsibilitiesAssist in managing all Jira UI Admin...

  • Jira Administrator

    1 week ago

    Marlborough, United States firstPRO, Inc Full time

    Summary/Objective: This team member will work directly with their team and Manager, completing tasks and assignments related to products or applications of Atlassian product suite including JIRA, Confluence, Analytics, Assets, Product Data Manager etc., as well as would be involved in some of the common IT Service Management activities, which may be related...

  • Jira Administrator

    2 weeks ago

    Marlborough, United States firstPRO, Inc Full time

    Summary/Objective: This team member will work directly with their team and Manager, completing tasks and assignments related to products or applications of Atlassian product suite including JIRA, Confluence, Analytics, Assets, Product Data Manager etc., as well as would be involved in some of the common IT Service Management activities, which may be related...

  • JIRA UI Administrator

    2 weeks ago

    Marlborough, Massachusetts, United States firstPRO, Inc Full time

    About the RoleFirstPRO, Inc. is seeking a highly skilled ITSM Tool Administrator to join our team. As a key member of our IT department, you will be responsible for managing all JIRA UI Admin tasks, process standardization, optimizing workflows, and more.Key ResponsibilitiesManage JIRA UI Admin Tasks: Assist in creating, managing, and supporting all...

  • Atlassian Product Suite Administrator

    2 weeks ago

    Marlborough, Massachusetts, United States firstPRO, Inc Full time

    About the RoleFirstPRO, Inc. is seeking a highly skilled IT Service Management (ITSM) Tool Administrator to join our team. As a JIRA UI Administrator and Process Specialist, you will play a critical role in ensuring the smooth operation of our ITSM tool suite.Key ResponsibilitiesITSM Tool Administration: Assist in managing all JIRA UI Admin tasks, including...

  • IT Service Management Tool Administrator

    2 weeks ago

    Marlborough, Massachusetts, United States firstPRO, Inc Full time

    About the RoleFirstPRO, Inc. is seeking a highly skilled IT Service Management Tool Administrator to join our team. As a key member of our IT department, you will be responsible for managing and maintaining our JIRA and Confluence instances, ensuring seamless workflow and optimal performance.Key ResponsibilitiesConfiguration and Administration: Assist in...

  • Senior IT Systems Administrator

    7 days ago

    Marlborough, Massachusetts, United States Raytheon Careers Full time

    About the RoleWe are seeking a highly skilled and experienced Principal System Administrator to join our team at Raytheon Careers. As a key member of our IT department, you will be responsible for providing top-notch technical support and administration for our complex IT systems.Key ResponsibilitiesFacilitate and ensure the team's commitment to the Scrum...

  • Principal System Administrator

    4 days ago

    Marlborough, Massachusetts, United States Raytheon Careers Full time

    About the RoleWe are seeking a highly skilled and experienced Principal System Administrator to join our team at Raytheon Careers. As a key member of our IT department, you will be responsible for providing expert-level technical support and guidance to our team members.Key ResponsibilitiesWork as a Scrum Master, facilitating and ensuring the team is...

  • Principal System Administrator

    3 days ago

    Marlborough, Massachusetts, United States Raytheon Careers Full time

    About the RoleWe are seeking a highly skilled Principal System Administrator to join our team as a Scrum Master. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our Windows and Linux systems, as well as facilitating the Scrum methodology and agile principles within our team.Key ResponsibilitiesWork as a Scrum...

  • Principal System Administrator

    1 week ago

    Marlborough, United States Raytheon Full time

    Date Posted: 2024-08-12 Country: United States of America Location: MA803: Marlborough, MA Building 3 1001 Boston Post Road Building 3, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We...

  • Storage and Data Protection System Administrator

    5 days ago

    Marlborough, Massachusetts, United States Raytheon Full time

    Job Title: Storage and Data Protection SMEAbout the Company:Raytheon is a leading aerospace and defense company that solves complex challenges in the industry. Our team of experts works together to create a safer, more connected world. We value trust, respect, accountability, collaboration, and innovation.Job Description:We are seeking a highly skilled...

  • Air Traffic Management Systems Engineer

    7 days ago

    Marlborough, Massachusetts, United States Raytheon Full time

    About the RoleWe are seeking a highly skilled Systems Engineer II to join our Air Traffic Solutions team. As a key member of our team, you will play a critical role in modernizing air traffic control systems, making a significant impact on air traffic management nationwide.Key ResponsibilitiesDefine and Derive System Engineering Requirements: You will define...

  • Storage & Data Protection System Administrator

    2 months ago

    Marlborough, United States Raytheon Technologies Full time

    Date Posted: 2024-07-29 Country: United States of America Location: MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We...

  • Storage & Data Protection System Administrator

    2 weeks ago

    Marlborough, United States Raytheon Technologies Full time

    Date Posted: 2024-07-29 Country: United States of America Location: MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the...

  • Storage & Data Protection System Administrator

    3 weeks ago

    Marlborough, United States Raytheon Full time

    Date Posted: 2024-07-29 Country: United States of America Location: MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the...

  • Storage & Data Protection System Administrator

    1 week ago

    Marlborough, United States Raytheon Full time

    Date Posted: 2024-07-29 Country: United States of America Location: MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the...

  • Principal System Administrator

    2 weeks ago

    Marlborough, MA, United States Raytheon Careers Full time

    *Date Posted:* 2024-08-12*Country:* United States of America*Location:* MA803: Marlborough, MA Building 3 1001 Boston Post Road Building 3, Marlborough, MA, 01752 USA*Position Role Type:* OnsiteAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression....

  • Enterprise Risk Consultant

    2 weeks ago

    Marlborough, Massachusetts, United States Softworld Inc Full time

    Position Title: Enterprise Risk Consultant Location: Onsite presence required in Marlborough, MA, with a minimum of five visits per month. Candidates not residing in MA must cover their travel expenses and should be located in specified states.Key Responsibilities: - Minimum of 3-5 years of experience in risk management, emphasizing internal audit practices....

  • Principal System Administrator

    3 weeks ago

    Marlborough, MA, United States Raytheon Full time

    Date Posted: 2024-08-12 Country: United States of America Location: MA803: Marlborough, MA Building 3 1001 Boston Post Road Building 3, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression....