Application Support Specialist

3 days ago


Plano, United States PTR Global Full time

Applications Support

Plano, TX (hybrid, 3 days onsite)

12 months contract.


No C2C / W2 Only

USC/GC


Additional Skills:


BS/BA degree or equivalent experience

Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events)

Working knowledge of Distributed and Mainframe applications and Middleware Platform

Good Knowledge of Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)

Experience with Unix Shell, PERL, Bash scripting is preferable

Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred

Experience with job scheduler like CTRL-M

Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions

Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)

Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process

Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business

Influence senior technology leads across organizations to ensure timely resolution of incidents


Pay Range: $40/hr. - $45/hr.


The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.


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