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Ecommerce Customer Relations associate

3 months ago

Sugar Land, United States PG Golf LLC Full time

Based in Sugar Land, Texas; PG Golf LLC is the world’s largest recycled golf ball company and leading golf course supplier. Our brand promise is to build lasting relationships by exceeding expectations through our integrity and a passion for golf. At PG Golf LLC, we know our greatest asset is our people. We are looking for a pro-active, dedicated, and professional Ecommerce Customer Relations associate to join our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Build relationships with customers and communicate promotional services.
  • Responsible for assisting customer’s needs with product selection, order replacement and resolutions.
  • Resolve customer’s dissatisfaction of products by making comprehensive analysis of each situation.
  • Research and Analyze data from eCommerce channels such as LostGolfBalls.com, eBay, and Amazon and provide KPI reports on a weekly basis.
  • Maintain E-Commerce hybrid websites with pricing, inventory, and order fulfillment.
  • Work closely with the production department to ensure product satisfaction.
  • Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
  • Assist customer service team in maintain company’s social media messages, customer inquiries.

Most of all, we seek people who share our values and our passion for Golf to build lasting relationships by exceeding expectations through integrity. People who are passionate about their work. People who learn and build. People who hold themselves and others accountable. People driven by insatiable curiosity. People who care about being the best, among the best.

Position Requirements

  • College degree or equivalent experience.
  • Able and willing to work in a warehouse production environment on a consistent basis during initial training period.
  • Excellent communication skills including written and oral.
  • Basic knowledge of Adobe Photoshop
  • Understanding of Social Media Platforms such as Facebook, Twitter, Pinterest and Instagram.
  • Proficient in Microsoft Office
  • Golf knowledge is a plus.

BENEFITS

  • Health, Dental, Vision, LTD and Life Insurance
  • Paid vacation and holidays
  • Growth opportunities within the organization
  • Full-time position with a competitive salary rate.

Customer Relations Associate reports directly to the Customer Service Supervisor. The position requires working in a Hybrid environment. Besides offering a comprehensive compensation package, PG Golf also provides excellent promotional opportunities.


PG Golf LLC is an equal opportunity employer.