System Operator

4 weeks ago

Little Rock, United States DataStaff, Inc. Full time

DataStaff is seeking a System Operator for a long-term contract opportunity with one of our direct clients located in Little Rock, AR.


*This position is onsite

*This position is part-time (32 hours per week)


Responsibilities:

  • Entering radio information into the network in order to activate the radio.
  • Maintaining accurate records of user information.
  • Performing defined tasks as per the client and AWIN processes.
  • Resolving user issues by answering questions and requests when they arise.
  • Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
  • Maintaining client confidence and protecting operations by keeping sensitive information confidential.
  • Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
  • Contributing to team efforts.


Knowledge and Skills:

  • Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.
  • Strong customer service skills.
  • Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.
  • Strong attention to detail and ability to prioritize tasks.
  • Excellent technical knowledge of computer systems, hardware, software, and networks.
  • Strong problem-solving and troubleshooting skills.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Proven experience in system support or in a similar technical support role.
  • Excellent problem-solving and analytical abilities.
  • Ability to pass a background check.
  • Ability to lift 50 lbs.


Required Skills:

  • 3 Years - Experience as a Technical Help Desk Support Analyst
  • 3 Years - Experience with IT security practices and protocols
  • 3 Years - Experience logging and documenting technical problems and issues
  • 3 Years - Experience working independently and as part of a team
  • Experience working in an environment that required lifting at least 50 lbs


This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

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