System Operator
4 weeks ago
Short Description:
This is a part-time position that will support the operations
Complete Description:
On-Site Position at Camp Robinson.
Part Time: 32 hrs per week, Tuesday through Friday, 8 hours per day.
This position is available for extensions.
is a statewide communications network that provides service to 38,000 first
responders in the representing nearly 1000 public safety agencies. Each county in the
state participates on as well as several state and federal agencies.
is managed by
Job Description
•
Entering radio information into the network in
order to activate the radio.
•
Maintaining accurate records of user
information.
• •
Resolving user issues by answering questions and
requests when they arise.
•
Responding to incoming telephone calls and email
inquiries from both internal and external customers regarding system-related
problems.
•
Maintaining client confidence and protecting
operations by keeping sensitive information confidential.
•
Monitoring system alarms and engaging with
technical maintenance personnel as appropriate.
•
Contributing to team efforts.
Required Skills
•
Strong customer service skills.
•
Strong communication and interpersonal skills. Ability
to effectively communicate technical information to non-technical individuals.
Ability to communicate clearly via telephone and email.
•
Strong attention to detail and ability to
prioritize tasks.
•
Excellent technical knowledge of computer
systems, hardware, software, and networks.
•
Strong problem-solving and troubleshooting
skills.
•
Excellent organizational and time management
skills.
•
Ability to work independently and as part of a
team.
Required Qualifications
•
Associate or Bachelor's degree (Or equal number
of years of experience) in Computer Science, Information Technology, or a
related field.
•
Proven experience in system support or in a
similar technical support role.
•
Familiarity with IT security practices and
protocols.
•
Excellent problem-solving and analytical
abilities.
•
Ability to pass a background check.
•
Ability to lift 50 lbs.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Experience as a Technical Help Desk Support Analyst Required Years Experience with IT security practices and protocols Required Years Experience logging and documenting technical problems and issues Required Years Experience working independently and as part of a team Required Years Experience working in an environment that required lifting at lease 50 lbs Required
Work Arrangement:
Onsite
-
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