System Operator AR

2 weeks ago

Little Rock AR United States TalentBurst Full time

Job Title: System Operator
Location: Little Rock, AR
Duration: 10 months+
Shift : 1st Shift, On-Site

Job Description

  • Entering radio information into the network in order to activate the radio.
  • Maintaining accurate records of user information.
  • Performing defined tasks as per ADEM and AWIN processes.
  • Resolving user issues by answering questions and requests when they arise.
  • Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
  • Maintaining client confidence and protecting operations by keeping sensitive information confidential.
  • Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
  • Contributing to team efforts.
Required Skills
  • Strong customer service skills.
  • Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.
  • Strong attention to detail and ability to prioritize tasks.
  • Excellent technical knowledge of computer systems, hardware, software, and networks.
  • Strong problem-solving and troubleshooting skills.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.
Required Qualifications
  • Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.
  • Proven experience in system support or in a similar technical support role.
  • Familiarity with IT security practices and protocols.
  • Excellent problem-solving and analytical abilities.
  • Ability to pass a background check.
  • Ability to lift 50 lbs.

#TB_IT

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