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Information Technology Program Manager

3 months ago

Richmond, United States Apex Systems Full time

IT Program Manager opening at Bank of America


Description:

The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy. This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities. A high-level understanding of existing and emerging technologies and business requirements.


This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.


  • 3-5 years of experience working in Change Management space
  • Change management experience - ITSM experience preferred
  • Foundational knowledge of ITIL processes
  • Leadership: Self-starter, self-directed and shows initiative
  • Working knowledge of JIRA/Confluence
  • Experience working in an Agile environment
  • Microsoft Excel Power Point experience
  • Demonstrated ability to reduce process complexities
  • Organized and detail oriented
  • B.S. degree in Computer Science, Engineering, Business or equivalent
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Ability to partner with others for the good of the initiative
  • Must have strong analytical skills
  • Implementation knowledge of Agile framework SCRUM ceremonies for project planning and work prioritization.
  • Financial services (Insurance, Banking, Investment banking), is a plus.
  • Has participated in design, implementation, or operations process of major IT projects