Salesforce Administrator

1 month ago

Baltimore, United States Robert Half Full time

We are seeking a full-time, direct hire Senior Director of Information Management Systems for an onsite position in Owings Mills, MD.


Senior Director of Information Management Systems

The Senior Director of Information Management Systems will partner with internal teams, key stakeholders, and experts to gather business requirements, develop training materials, and lead system integration and configuration efforts. This role involves managing all phases of the software development lifecycle, including prioritizing project backlogs, refining requirements, overseeing development, and managing testing, deployment, and support for systems that serve both members and visitors. The role also requires acting as the bridge between business and technology, with a focus on innovative problem-solving, strong communication, and a keen attention to detail. Additionally, the position will oversee the administration and configuration of critical systems through point-and-click tools.

The role is primarily based in Owings Mills, with the potential for remote work arrangements as approved by the COO.

Key Responsibilities:

  • Administer and configure Salesforce and other essential systems through point-and-click tools.
  • Oversee the end-to-end management of small to medium-sized projects.
  • Design and automate workflows using Salesforce Flow.
  • Create and manage Salesforce reports and dashboards, providing actionable insights to support organizational needs, and lead training on reporting features.
  • Supervise a Systems Support Specialist responsible for handling internal/external support cases, program and product setup, and user training.
  • Optimize and manage the external-facing Experience Cloud site.
  • Collaborate with third-party systems and managed packages like NPSP, Conga, Mogli, Traction Rec, Upace, and SecuTix.
  • Handle straightforward Salesforce integrations, while more complex tasks are delegated to external developers or consultants.
  • Ensure data accuracy through regular database maintenance and optimization.
  • Act as a champion for Salesforce within the organization, promoting its use to enhance business efficiency.
  • Execute basic administrative functions such as app creation, layout adjustments, field modifications, formulas, and validation rules.
  • Work closely with partners, such as Traction Rec, to manage system updates and resolve support issues.
  • Collect detailed input from team members on system enhancements or changes, implementing modifications as necessary.
  • Prepare documentation and training materials to support internal users and expand the organization's Salesforce expertise.
  • Document customizations and configurations within Salesforce.
  • Plan for system upgrades, seasonal releases, and long-term projects in collaboration with the COO.
  • Apply critical thinking to troubleshoot and resolve technology issues raised by staff and customers.
  • Participate in organizational and community events as required.
  • Stay informed on organizational programs, policies, and procedures.
  • Uphold the organization’s mission while delivering excellent customer service.
  • Perform additional tasks as needed.

Qualifications:

  • Bachelor’s degree in business, information systems, information technology, computer science, accounting, or related disciplines.
  • Preferably, three or more years of experience as a Salesforce Administrator.
  • Strong knowledge of the Salesforce platform, with the ability to build custom apps, objects, formula fields, flows, and Lightning pages.
  • Salesforce Admin (ADM201) certification is required; additional certifications, such as Platform App Builder or Nonprofit Cloud Consultant, are a plus.
  • Demonstrated experience in building and maintaining Salesforce reports and dashboards. Experience with business intelligence tools such as Power BI is advantageous.
  • Proven ability to work well in team-based environments.
  • Excellent skills in project management, documentation, and communication.
  • A creative thinker with strong analytical and problem-solving capabilities.
  • Ability to prioritize and synthesize information from multiple sources, resolving any conflicts that arise.
  • Strong verbal and written communication skills, with an ability to explain complex processes clearly.
  • Experience managing multiple tasks while meeting deadlines.
  • Capable of handling confidential information with care and professionalism.
  • Able to complete large projects with minimal supervision.

  • Salesforce Administrator

    1 month ago

    Baltimore, United States Robert Half Full time

    We are seeking a full-time, direct hire Senior Director of Information Management Systems for an onsite position in Owings Mills, MD.Senior Director of Information Management SystemsThe Senior Director of Information Management Systems will partner with internal teams, key stakeholders, and experts to gather business requirements, develop training materials,...

  • Salesforce Developer

    3 weeks ago

    Baltimore, Maryland, United States TechnoGen Full time

    Job Title: Senior Salesforce DeveloperJob Summary: We are seeking a highly skilled Senior Salesforce Developer to join our team at TechnoGen. The successful candidate will be responsible for designing, developing, implementing, and supporting customized Salesforce applications and related workflows.Key Responsibilities: Design and develop customized...

  • Salesforce Developer

    3 weeks ago

    Baltimore, Maryland, United States TechnoGen Full time

    Job Title: Salesforce DeveloperJob Summary:We are seeking a highly skilled Salesforce Developer to join our team at TechnoGen. The successful candidate will be responsible for designing, developing, and implementing customized Salesforce applications and related workflows.Key Responsibilities:• Design and develop customized Salesforce applications and...

  • Salesforce Architect

    1 month ago

    Baltimore, Maryland, United States The ACI Group, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Salesforce Architect to join our team at The ACI Group, Inc. This is a unique opportunity to lead our Salesforce Practice and drive technical excellence.Key Responsibilities:Support government clients in the Baltimore and Washington D.C. Metro AreaDevelop and establish corporate-level Salesforce development best...

  • Salesforce Architect

    2 weeks ago

    Baltimore, Maryland, United States The ACI Group, Inc. Full time

    About the JobSalesforce ArchitectThis is a unique opportunity to join The ACI Group, Inc. as a Salesforce Architect. As a key member of our team, you will be responsible for leading other Salesforce Architects/Leads to ensure technical excellence of the Salesforce Practice. The Salesforce Practice is rapidly growing and requires additional support to...

  • Senior Salesforce Developer

    2 weeks ago

    Baltimore, Maryland, United States Technogen, Inc. Full time

    Job Summary: We are seeking a highly skilled Senior Salesforce Developer to join our team at Technogen, Inc. The ideal candidate will have a strong background in Salesforce development, with experience in designing, developing, and implementing customized Salesforce applications and related workflows. Key Responsibilities: Design and develop customized...

  • Senior Salesforce Developer

    1 month ago

    Baltimore, Maryland, United States Infojini Full time

    Job Title: Senior Salesforce DeveloperAt Infojini, we are seeking a highly skilled Senior Salesforce Developer to join our team. As a Senior Salesforce Developer, you will be responsible for designing, developing, implementing, and supporting customized Salesforce applications and related workflows.Key Responsibilities:Design and develop customized...

  • Salesforce Architect Position

    2 weeks ago

    Baltimore, Maryland, United States The ACI Group Full time

    About the JobSalesforce ArchitectContract to Hire100% RemoteJob DescriptionAs a Salesforce Architect, you will lead other Salesforce Architects/Leads to ensure technical excellence of the Salesforce Practice. This role will be a combination of delivery and business development.ResponsibilitiesSupport Government clients in the Baltimore and Washington D.C....

  • Senior Salesforce Developer

    3 weeks ago

    Baltimore, Maryland, United States TechnoGen Full time

    Job Title:Salesforce DeveloperJob Summary:We are seeking a skilled Salesforce Developer to join our team at TechnoGen. The ideal candidate will have a strong background in Salesforce development, administration, and technical leadership. The successful candidate will be responsible for designing, developing, implementing, and supporting customized Salesforce...

  • Salesforce Marketing Cloud Solutions Architect

    2 weeks ago

    Baltimore, Maryland, United States Response Labs Full time

    Job OpportunityResponse Labs, a dynamic digital marketing team, is seeking a Salesforce Marketing Cloud Solutions Architect to leverage SFMC and related technologies to enhance customer experiences and achieve business goals.Responsibilities include the architectural design, implementation, and deployment of enterprise-level omnichannel CRM and loyalty...

  • Senior Administrative Coordinator, Johns Hopkins Medicine

    3 weeks ago

    Baltimore, Maryland, United States Johns Hopkins University Full time

    About the RoleThis is an exciting opportunity to join the Development and Alumni Relations team at Johns Hopkins University as a Senior Administrative Coordinator. In this role, you will provide expert administrative support to the Vice President for Development and Alumni Relations at the Fund for Johns Hopkins Medicine.Key ResponsibilitiesProactively...

  • Application Systems Administrator

    1 month ago

    Baltimore, Maryland, United States Global Refuge Full time

    Job Title: Application AdministratorWe are seeking a highly skilled Application Administrator to join our team at Global Refuge. As a key member of our IT department, you will be responsible for managing and maintaining our custom-built and off-the-shelf applications, ensuring seamless functionality and optimal performance.Key Responsibilities:Manage and...

  • CRM Marketing Manager

    2 weeks ago

    Baltimore, Maryland, United States IRA Financial Full time

    Job DescriptionThe CRM Marketing Manager is responsible for the management, configuration, and maintenance of our Salesforce platform and the marketing campaigns that originate there. This position ensures the optimal performance of Salesforce, provides support to end-users, and collaborates with stakeholders to implement, measure, and refine solutions that...

  • Loan Administrator

    4 months ago

    Baltimore, United States Dominion Financial Services Inc Full time

    Job Description: Dominion Financial Services (DFS) is a mortgage originator for single family real estate. DFS originates two main loan products - a short term bridge loan for fix & flip investors, and a long-term rental loan for landlords growing their rental portfolios. DFS is thriving in the current competitive environment and shows aggressive quarterly...

  • Development Coordinator

    3 weeks ago

    Baltimore, Maryland, United States Roberta's House Full time

    Job Title: Development CoordinatorThe Development Coordinator plays a vital role in supporting the Development and Capital Campaign Director in achieving the fundraising goals of Roberta's House. This position requires a highly organized and detail-oriented individual who can maintain accurate records, coordinate events, and provide exceptional...

  • Digital Marketing Cloud Solutions Architect

    3 weeks ago

    Baltimore, Maryland, United States Response Labs - A Digital CRM Marketing Agency Full time

    Job Title: Digital Marketing Cloud Solutions ArchitectWe are seeking a highly skilled Digital Marketing Cloud Solutions Architect to join our team at Response Labs. As a key member of our digital marketing team, you will play a crucial role in designing, implementing, and deploying enterprise-level omnichannel CRM and loyalty marketing initiatives using...

  • Administrative Coordinator for The President's Office and The Board

    2 weeks ago

    Baltimore, Maryland, United States Baltimore Children and Youth Fund Inc Full time

    h3AbouttheRole/h3pBaltimoreChildrenandYouthFundIncisseekingahighlyorganizedanddetail-orientedAdministrativeCoordinatorforThePresident'sOfficeandTheBoard&GovernanceOffice.ThisroleiscrucialinpromotingtheefficiencyoftheofficesandtheBoardofDirectors,ensuringseamlessoperationswithintheorganization./ppTheidealcandidatewillhavestrongadministrativeskills,beabletohan...

  • Email Marketing Specialist

    3 weeks ago

    Baltimore, Maryland, United States Alertus Technologies Full time

    Job Title: Email Marketing SpecialistAlertus Technologies is seeking a highly skilled Email Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for managing the entire email campaign lifecycle, from conception to deployment.Key Responsibilities:Develop and execute email campaigns, marketing automation,...

  • Collections Specialist

    1 month ago

    Baltimore, Maryland, United States Aston Carter Full time

    Job Title: Collections Support AdminThe primary focus of this role is to provide support and coordination to the credit and collections department. This position will perform daily administrative responsibilities, including correspondence with the branch network, updating notes in the collection system, processing repossession and bankruptcy documentation,...

  • Grants Program Manager

    2 weeks ago

    Baltimore, Maryland, United States T. Rowe Price Full time

    Job SummaryT. Rowe Price is seeking a Grants Program Manager to manage and support all aspects of the company's philanthropic giving processes. This role will collaborate with relationship managers and other team members to build strong relationships with external community partner organizations via the grant application, payment, and reporting process.The...