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Infrastructure Team Lead

3 months ago

Milwaukee, United States Vaco Full time
Infrastructure Team Lead

Location: Milwaukee, WI ( we can't consider candidates that are not local to the area)

Salary range is 100 too 120K with up to 20K bonus money divided quartly and yearly.

Onsite 3 days a week.

We are seeking an experienced Infrastructure Team Lead to join our team. You will serve as a trusted advisor to a unique set of clients. The ideal candidate should have a Level 2, 3 or higher infrastructure technical skill set and the ability to communicate technical issues to non-technical clients.

Job Responsibilities
 * Act as liaison and point of contact between our clients and the system administrator teams to ensure complete satisfaction of IT services and operational needs.
* Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
* Motivate, coach, and develop the team to deliver the highest level of service to the clients and ensure that expectations are delivered on time.
* Encourage team input into procedures and practices - assisting them in developing their ideas.
* Oversee technology projects and deployments for our Managed Services clients and internal technology teams.
* Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability.
* Create reports for key SLA's and projects and present information for weekly client interactions and meetings.
* Contribute to the on-going development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders.
* Work with clients on establishing priorities and budgets that will aid decision making and future technology needs.

Qualifications
 * 1+ years of MSP or consulting experience required.
 * 5+ Years of IT experience working with Microsoft Technologies (O365, windows servers, server backups)
 * Experience with ticket management/prioritization, device management reporting (RMM), and documentation management (knowledge base, asset inventory)
* Experience with leading a technical team of resources to assist them with task prioritization and overcoming obstacles.
* Experience serving as a project manager for assigned client projects that may range from refresh projects (PCs, Servers) to new implementations (SD-WAN, phones)
* Experience serving as a trusted advisor, VCIO, client consultant, customer success manager.
* Experience planning, managing, and reporting on comprehensive budgets.
* Must be authorized to work in the US
* Must be able to work in our Port Washington, WI office three days per week.
Desired Skills and Experience

O365, windows servers, Azure, networking, LAN, WAN, SAN, VMware