Collections Specialist

4 hours ago


Westbury, United States Robert Half Full time

Job Title: Collections Specialist

Job Description:

We are looking for a motivated and detail-oriented individual to join our Financial department as a Collections Specialist. The successful candidate will be responsible for contacting clients and collecting outstanding payments, securing revenue by verifying and posting receipts and resolving any discrepancies. This professional will also play a critical role in maintaining good customer relationships, and contributing to the overall customer satisfaction while always keeping the company's best interest in mind.

Responsibilities:

  1. Manage and collect on overdue accounts.
  2. Contact clients via phone, email, or mail to create payment arrangements.
  3. Keep track of assigned accounts to identify outstanding debts.
  4. Resolve billing and customer credit issues.
  5. Investigate historical data for each debt or bill.
  6. Process payments and refunds.
  7. Take actions to encourage timely debt payments.
  8. Update account status records and collection efforts.
  9. Report on collection activity and accounts receivable status.
  10. Resolve billing and customer credit issues.
  11. Work closely with the sales department to maintain client relationships.

Requirements:

  1. Proven experience as a collection specialist or similar role.
  2. Knowledge of billing procedures, collection techniques, and legal regulations.
  3. Proficient in MS Office; working knowledge of relevant software (ERP, Invoicing etc.)
  4. Comfortable dealing with numbers and processing financial information.
  5. Excellent communication skills (written and verbal) and ability to negotiate.
  6. High degree of attention to detail and trustworthiness.
  7. Problem-solving and critical-thinking skills.
  8. High school diploma; Associate’s/Bachelor’s degree is a plus.



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