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User Experience Researcher

2 months ago

Minneapolis, United States Brooksource Full time

As a UX Researcher specializing in voice, video, and collaboration technologies, you will play a key role in shaping the future of our products. You will work closely with cross-functional teams to understand user needs, identify pain points, and drive improvements in the user experience. You will utilize a range of research methodologies to gather insights and inform design decisions, with a focus on technologies such as Cisco, Avaya, Webex, SharePoint, OneDrive, Office 365, Confluence, and Knowledge Xchange.

RESPONSIBILITIES:

  • Conduct user research to understand user behaviors, needs, and preferences related to voice, video, and collaboration technologies.
  • Plan and execute a variety of research methods, including interviews, surveys, usability testing, and contextual inquiry.
  • Analyze research findings and distill actionable insights to inform product strategy and design.
  • Collaborate with product managers, designers, and engineers to prioritize features and enhancements based on user feedback.
  • Advocate for the user throughout the product development process, ensuring that user needs are addressed effectively.
  • Stay up-to-date on industry trends and best practices in UX research and voice/video technologies.
  • Foster a culture of user-centric design within the organization, promoting empathy and understanding for our users.

QUALIFICATIONS:

  • Bachelor or Master's degree in Human-Computer Interaction, Psychology, Design, or a related field.
  • 3+ years of experience in UX research, with a focus on voice, video, or collaboration technologies.
  • Strong understanding of research methodologies and best practices, with hands-on experience conducting user research studies.
  • Proficiency in tools such as Zoom, Microsoft Teams, or Webex for remote research sessions.
  • Excellent analytical and problem-solving skills, with the ability to translate research findings into actionable recommendations.
  • Experience working in agile development environments is a plus.
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.


Location: You must be willing to go into office 2-3 days a week in either St. Louis, MO, Minneapolis, MN, Bloomfield, CT or Philadelphia, PA.