Tech Support Supervisor

1 month ago


Fort Lauderdale, United States AG Foundry - Recruiting & Staffing Full time

The Tech Support Supervisor will lead both internal and external technical support teams, ensuring operational efficiency and delivering exceptional client service. This role is pivotal in establishing and maintaining call center best practices, guiding team productivity, and supporting leadership with data-driven insights. You will be responsible for overseeing team performance, forecasting, and managing compliance while acting as the primary escalation point for technical issues.


Responsibilities:

  • Team Leadership: Supervise and mentor technical support teams, ensuring adherence to best practices, and maintaining high levels of client satisfaction.
  • Performance Tracking: Monitor and analyze performance metrics to ensure compliance and productivity standards are met; address and prevent non-compliance in a proactive manner.
  • Data & Reporting: Provide regular reports and performance data to leadership for analysis, helping to identify trends, service issues, and areas for improvement.
  • Call Center Operations: Oversee and manage call center scheduling, approve timesheets, and handle workforce management to optimize efficiency.
  • Technical Support: Troubleshoot and resolve complex technical support issues, including networking, hardware, software, and external Point of Sale (POS) systems.
  • Escalation Point: Serve as the primary escalation point for unresolved technical issues, ensuring swift resolution and customer satisfaction.
  • Training & Development: Coordinate and facilitate training for the team, ensuring that all team members are equipped with the knowledge and tools to provide high-quality support.
  • Documentation & Manuals: Develop, update, and maintain technical operation manuals, repair guides, and training materials to support team knowledge and efficiency.
  • Backup Support: Serve as a backup to on-call team members when necessary.

Qualifications:

  • 5+ years of experience in Technical Support, Customer Service, or Help Desk environments.
  • Prior experience in a team lead or supervisory role, preferably leading technical support teams in a call center environment.
  • Hands-on experience with LAN, operating systems, and troubleshooting POS systems and peripherals (e.g., barcode scanners, receipt printers, credit card swipes) is a plus.
  • Skills:
  • Data-driven mindset: Strong analytical skills with the ability to track and interpret performance metrics and KPIs.
  • Leadership: Proven leadership and team management experience, with the ability to guide, mentor, and develop teams.
  • Technical Knowledge: Solid understanding of network systems, hardware, and software, with the ability to troubleshoot complex technical issues.
  • Proficiency in Microsoft Office Suite or equivalent software.
  • Bachelor’s degree required in a related field (e.g., Information Technology, Computer Science, Business Administration).
  • Familiarity with Dialpad or similar call center platforms (huge plus).
  • Experience in Workforce Management (WFM) processes, especially if managing a team.
  • Knowledge of Point of Sale (POS) systems and peripherals is desirable but not required.



  • fort lauderdale, United States AG Foundry - Recruiting & Staffing Full time

    The Tech Support Supervisor will lead both internal and external technical support teams, ensuring operational efficiency and delivering exceptional client service. This role is pivotal in establishing and maintaining call center best practices, guiding team productivity, and supporting leadership with data-driven insights. You will be responsible for...


  • fort lauderdale, United States AG Foundry - Recruiting & Staffing Full time

    The Tech Support Supervisor will lead both internal and external technical support teams, ensuring operational efficiency and delivering exceptional client service. This role is pivotal in establishing and maintaining call center best practices, guiding team productivity, and supporting leadership with data-driven insights. You will be responsible for...


  • Fort Lauderdale, Florida, United States Venture Tech Solutions, Inc. Full time

    Customer Service Representative Job DescriptionAt Venture Tech Solutions, Inc., we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with clients and creditors via phone calls, chats, emails, and portal communication, assisting them with...


  • fort lauderdale, United States Tech Army, LLC Full time

    We are looking for applicants with Apple knowledge and experience in an enterprise environment that utilized or is familiar with Active Directory, Azure, Office 365, windows 10/11 troubleshooting skills. An active A+ certificate is not required but they should have completed it sometime in their technical career. Please have them list the certifications that...


  • fort lauderdale, United States US Tech Solutions Full time

    Temp to perm roleSchedule: Hybrid – Tuesday, Wednesday, and Thursday In office, Monday, Friday from home 9am-5:30pmSkills NeededBusiness to business collections experience is neededMid-level excel skillsWorked with national type of accounts, as an example Walmart, Target CVS, Macy’s etc.Minimum High School Diploma or GEDAt least 5 years experience making...


  • Fort Pierce, United States HCA Florida Lawnwood Hospital Full time

    Description IntroductionPharmacy Tech Supervisor Medication Reconciliation Location: HCA Florida LawnwoodSchedule: Full Time. Mixed shifts Days/EveningsDo you want to join an organization that invests in you as a(an) Medication Reconciliation Pharmacy Supervisor? At HCA Florida Lawnwood Hospital, you come first. HCA Healthcare has committed up to $300...

  • Support Technician

    7 days ago


    Fort Lauderdale, United States Tech Army, LLC Full time

    We are looking for applicants with Apple knowledge and experience in an enterprise environment that utilized or is familiar with Active Directory, Azure, Office 365, windows 10/11 troubleshooting skills. An active A+ certificate is not required but they should have completed it sometime in their technical career. Please have them list the certifications that...


  • Fort Lauderdale, United States US Tech Solutions Full time

    Temp to perm roleSchedule: Hybrid – Tuesday, Wednesday, and Thursday In office, Monday, Friday from home 9am-5:30pmSkills NeededBusiness to business collections experience is neededMid-level excel skillsWorked with national type of accounts, as an example Walmart, Target CVS, Macy’s etc.Minimum High School Diploma or GEDAt least 5 years experience making...


  • Fort Lauderdale, United States US Tech Solutions Full time

    Temp to perm roleSchedule: Hybrid – Tuesday, Wednesday, and Thursday In office, Monday, Friday from home 9am-5:30pmSkills NeededBusiness to business collections experience is neededMid-level excel skillsWorked with national type of accounts, as an example Walmart, Target CVS, Macy’s etc.Minimum High School Diploma or GEDAt least 5 years experience making...

  • Project Manager I

    4 weeks ago


    Fort Lauderdale, United States US Tech Solutions Full time

    Shift Schedule: M-F 8am – 5pmTemp to Perm: Yes, based on workers performance and available openingsCore essential skills set to the considered for the role1. Recent college graduates within 1 year who have a Master's in Engineering or a PHD in Chemistry.2. Must have at least 1 years experience as a project manager or have a project manager certification.3....

  • Floor Tech PRN

    3 weeks ago


    Fort Lauderdale, United States HCA Florida Woodmont Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Floor Tech PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Woodmont Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Woodmont Hospital, offers a total rewards package that...


  • Fort Lauderdale, Florida, United States Venture Tech Solutions, Inc. Full time

    Senior BI DeveloperWe are seeking a highly skilled Senior BI Developer to join our team at Venture Tech Solutions, Inc. This is a key role in building, maintaining, and optimizing data warehouses and reporting systems that drive business intelligence for critical decision-making.Key Skills & Requirements7+ years of hands-on experience with Microsoft SQL...

  • Floor Tech PRN

    1 month ago


    Fort Lauderdale, United States HCA Florida Woodmont Hospital Full time

    Description Introduction Do you have the career opportunities as a(an) Floor Tech PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Woodmont Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits HCA Florida Woodmont Hospital, offers a total rewards package...


  • Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    The Sheraton Suites Cypress Creek has an exciting opportunity to join our team as a Housekeeping Supervisor.Weekend availabilityAvailability to work varying shifts 8:00 to 4:30 pm and 2:00 to 10:30 pmProven work experience as a Housekeeping Supervisor or similar role.In-depth knowledge of cleaning best practices, chemicals, equipment, and procedures.Strong...

  • Program Manager

    4 weeks ago


    Fort Lauderdale, United States Future Tech Enterprise Full time

    Future Tech is seeking an experienced IT Program and Asset Services Manager to lead the delivery of global IT procurement, asset management, and service delivery for a designated client. Acting as the primary client liaison, this role ensures all services meet quality and SLA standards, and continually seeks improvements across asset and inventory...


  • Fort Lauderdale, United States TEKsystems Full time

    Job DescriptionJob DescriptionM-F 8-5 or 6a-2p or 2p to 10p, some weekends Has to have own Reliable Transportation  Needs to have 3-5 years W10 Deskside Support experienceimaging, AD, network troubleshooting experience They need to be RELIABLE , FLEXIBLE & PROFESSIONAL Req Descriptiono Incidents – Software break/fixo IMACs – Installation of software,...


  • fort lauderdale, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Billing Operations Supervisor to join their team. The ideal candidate will have prior experience with billings or AR, strong excel skills including vlookups and pivot tables, and will have strong presentation/communication skills.The Billing Operations Supervisor role is a hybrid position, with 3 days each week being onsite....


  • Fort Lauderdale, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Billing Operations Supervisor to join their team. The ideal candidate will have prior experience with billings or AR, strong excel skills including vlookups and pivot tables, and will have strong presentation/communication skills.The Billing Operations Supervisor role is a hybrid position, with 3 days each week being onsite....


  • fort lauderdale, United States Tech Army, LLC Full time

    Workday Implementation SpecialistResponsibilities:Help with Workday migration/integration and customization projectsPre and post production supportInteract with various levels of client personnel, from analysts to CFOsProvide industry and/or technology expertise to stakeholders and project teamsProvide design advice and guidance throughout the project...


  • fort lauderdale, United States Tech Army, LLC Full time

    Workday Implementation SpecialistResponsibilities:Help with Workday migration/integration and customization projectsPre and post production supportInteract with various levels of client personnel, from analysts to CFOsProvide industry and/or technology expertise to stakeholders and project teamsProvide design advice and guidance throughout the project...