Governance & Adoption Lead, Central Technology Services

1 month ago

Atlanta, United States CRH Full time

Job ID: 504156


CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.


Job Summary


This a hybrid role and its purpose is to ensure effective collaboration across the organization by driving governance policies, enhancing adoption of collaboration tools, and optimizing resource utilization. They will work with the Head of Central Technology Services and wider team to manage change and the adoption of the global services (such as Collaboration, Identity Management and Endpoint Management) across the organization in alignment with business objectives. They will also develop and implement governance frameworks for central technology services, define policies related to data security, access controls, and compliance and monitor adherence to governance guidelines.


Job Responsibilities


  • Provide accurate and timely reports on both financial and performance key performance indicators and ensure cost / outcomes are aligned with strategic and financial commitments. As required, produce regular updates on central technology services, clearly communicating status, risks and remediation plan to executive stakeholders.
  • Create adoption plans to encourage usage of current and future tools in line with the central technology roadmap, to measure adoption metrics and adjust strategies as needed. Liaise with the Business Partners and relevant stakeholders across the regions / divisions to ensure effective coordination and alignment and conduct training sessions and workshops for end users.
  • Mitigate resistance to change through effective communication. Address user concerns and provide support during transitions and projects. Work with local IT teams, relevant heads of function, and C-level executives, to align central technology collaboration strategies with business needs and provide updates on adoption progress.
  • Identify opportunities to enhance central technology services, optimize license utilization and cost-effectiveness whilst collaborating with IT teams to improve service performance.
  • Support the Head of Central Technology Services on the recharge management and process, with support from the Business Partners, such that budgets and costs can be effectively measured and monitored.
  • Monitor license usage and optimize resource allocation, evaluate and analyze M365 investments and licensing agreements jointly with Procurement and Regional Software Asset Management functions.
  • Ensure all audit topics are tracked and closed in a timely manner and the risk register is kept up to date, with risks tracked and updates provided to appropriate forums.
  • Leverage adoption dashboards and surveys to assess application usage, adoption rates, and specific functionalities or use cases.
  • Establish data governance practices (data quality, metadata management), promote adherence to data standards and best practices and collaborate with security and data teams at a Group, regional and local level as applicable.


Job Requirements


  • Knowledge of Microsoft collaboration platforms and understanding of the associated governance and risk activities ensuring policies, processes are compliant and in line with security and data protection.
  • Ability to influence and guide people through transitions, along with strong communication and stakeholder management skills.
  • Ability to assess adoption metrics and adjust strategies accordingly, and to analyze data to optimize central technology services along with a strong understanding of change considerations.
  • Demonstrable experience (8+ years in developing Technology governance & standards and overseeing the implementation & adoption in an organization of similar size and scale.
  • Relevant 3rd level qualification, preferably at Masters’ level or alternatively have significant experiential knowledge to offset formal qualification.
  • Certified / strong experience in change management / collaboration platforms.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion


About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

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