Senior Director of Patient Access

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

About Us

FMOLHS is one of the largest health systems in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.

At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic Health System, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Job Summary

Under the supervision of the VP of Revenue Cycle, the Patient Access Sr. Director is responsible for the overall management, organization, and productivity of department operations, including admissions, pre-admissions, and financial counseling activities at Our Lady of the Lake Hospital and Our Lady of the Lake offsite locations (including Livingston, Assumption, LSU clinics, and any future OLOL expansions). In addition, the Sr. Director will have system wide responsibility for leadership of all Patient Access functions. Basic responsibilities include oversight of all Patient Access activities, working escalated problem patient accounts, preparing payrolls, hiring and training of staff, reporting on department metrics, implementing quality assurance initiatives, and the achievement of short and long-term goals. The Sr Director should remain in full compliance with all departmental, institutional, and regulatory policies and procedures at all times.

Job Function

  • Works with the System Director of Revenue Cycle to develop short- and long-term goals for the department which align with FMOLHS overarching principles and goals.
  • Monitors and reports to the Senior System Director on team performance metrics, and ensures the team is managed toward leading industry practice benchmarks by team supervisors. Metrics include patient wait times, registration accuracy, registrar productivity, upfront collections, and % of scheduled patients pre-registered.
  • Implements quality improvement initiatives geared at improving customer satisfaction. Remains current on leading industry practices. Updates fellow managers and/or staff of findings.
  • Provides leadership in problem identification and resolution and coordinates resolution between departments as needed.
  • Conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements.
  • Appropriately documents work items in progress and initiate administrative change (i.e. policies and procedures).
  • Ensures the successful management of daily team operations.
  • Develops staff appraisals in accordance with FMOLHS policies and productivity metrics. Submits appraisal copies to the System Director of Revenue Cycle and Human Resources for internal records. Counsels staff and handles disciplinary action as necessary. Interviews potential candidates for departmental vacancies.
  • Assists in development of department budgets. Analyzes costs, develops programs to assure compliance with budgetary constraints and provides justifications for budget variances.

Job Requirements

  • Experience: 10+ years of experience with patient access management, extensive customer service and supervisor/team lead roles
  • Education: Bachelor's Degree in field of finance, business, health, public admin or related

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