User Research Assistant

1 month ago

Seattle, United States Intelliswift Software Full time

Must Have skills:

User Research

Qualitative Analysis

Project Management

Data Management – SQL or Excel


Detailed Business Justification regarding reason for hire:

We have a need for a User Research Assistant on our team to handle logistics for our research studies in our lab in Seattle, such as recruiting, (re)scheduling, and rewarding participants, maintaining lab equipment, installing and preparing study devices and software (and resetting for each participant), annotating and recording participant sessions, editing videos, and assisting with data analysis and study summaries. Having an assistant will enable the Senior User Researcher to focus their expertise on the best methods to collect, analyze, and report on study data, which in turn, allows them to conduct more effective research faster. More research increases our impact, enabling us to inform more product and design decisions with customer input and feedback.

Job Description

Key Qualifications

Previous work experience requiring high engagement with people

Qualitative user research experience including moderating studies, interviewing, and interacting with participants, ideally in-person and remote

Previous experience managing multiple projects of different complexity simultaneously

Previous experience with participant data management is preferred

Previous study annotation and data handling experience is a plus

High attention to detail and ownership

Strong communication skills with participants, team members, stakeholders, and leadership

Ability to problem solve and create processes and tools to increase efficiency

Familiarity with Mac products and ecosystem is a plus

Description

Recruit and schedule participants for user studies

Ensure appropriate participant compliance with study protocols

Engage and communicate with participants before, during, and after studies

Setup and break down study session areas

Help ensure study materials, devices, and software will be ready for each study and participant

Assist with study facilitation, such as recording, note taking, and data collection

Assist with data review and clean-up

Assist with preparing and communicating results to stakeholder teams and archiving results

Help troubleshoot and maintain study lab equipment

Track and report on the status of a portfolio of projects in progress

Education

Bachelor's degree required, with major or concentration in human factors, cognitive or experimental psychology, human-computer interaction or related field OR equivalent in relevant experience

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