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Senior Account Manager

1 month ago

McLean, United States Ntiva, Inc. Full time

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber-attacks and stay on top of fast changing technologies Come explore one of our many opportunities


How you’ll make an Impact

As the Senior Account Manager (SAM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.


Summary of Location and Hours

  • Remote position with occasional onsite client visits or in office meetings within the McLean, VA/DMV area
  • Monday – Friday, 8am-5pm


What you will be doing

  • Manage no more than 25 named accounts totaling $2.5M – $4M in yearly recurring revenue, managing individual accounts of more than $8K in monthly recurring revenue
  • Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
  • Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
  • Communicate new product and service offerings to clients
  • Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
  • On-board new clients while collaborating with the new business development team
  • Work with the solution architect team to effectively scope client projects
  • Identify clients who are at risk and develop retention strategies
  • Manage a large client load
  • Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
  • Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
  • Review client invoices monthly and work with finance department on any needed changes
  • Engage with client’s who have 60+ day past due balances
  • Other duties as assigned


You’ll be successful in this role if you have experience in/with

  • 5-7 years of Client Services/Client facing experience (in IT industry, preferred)
  • Superior people skills; client service and people oriented
  • Excellent writing skills and ability to draft detailed, intelligible correspondence
  • Ability to communicate and cooperate with various departments in order to obtain information needed
  • Ability to work under pressure, while maintaining a tactful and professional demeanor
  • Strong problem-solving capabilities
  • Highly organized and strong time management skills


Required language skills

  • Ability to communicate professionally, in English, both written and orally
  • Ability to write business correspondence and process procedures
  • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public


Bonus points for

  • Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
  • Experience with ConnectWise family of products or similar service management system is preferred
  • Familiarity with technology, specifically network/system services


Benefits and Perks

  • Medical, Dental and Vision coverage for employee and family
  • 401k + company matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period)
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Paid Personal Time Off (PTO) + 2 Floating Holidays
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Generous Employee Referral Program – the more you refer the more you earn
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Clear Promotion and Advancement Tracks


The base pay range for this position is expected to be between $85,000 and $105,000 per year, plus an on-target commission plan. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.


At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.


Application Deadline: The sooner you apply, the sooner we can get to know you Submit your resume today Applications will be accepted until 7/10/24.

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