Customer Service Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Charlotte, United States Hire Score LLC Full time

SUMMARY

The Customer Service Specialist, Carrier Sales is an integral part of our client's freight brokerage operations. You will assist with the building and development of relationships with carriers and customers by providing exceptional customer service. You will ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops carrier relationships in order to effectively support customers.
  • Maintains and grows relationships with carrier accounts.
  • Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
  • Has daily contact with carriers to determine availability while negotiating transportation rates.
  • Provides consistent and exceptional customer service levels to carriers and customers.
  • Researches new carriers within the market, generates leads, and develops new carrier relationships.
  • Makes cold and warm calls to current and potential clients to promote business growth and development.
  • Studies and understands seasonal market trends.
  • Handles dispatch operations with carriers and drivers.
  • Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.

OTHER DUTIES

  • Performs other duties and projects as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

  • High School diploma. College degree preferred.
  • At least 1 year experience in a logistics, brokerage, or customer service field.

SKILLS, KNOWLEDGE AND ABILITIES PREFERRED

Computer Skills

  • Proficient in Microsoft Word, Excel, Access, and PowerPoint
  • Solid analytical experience in Excel.
  • Experience with Transportation management software a plus

Other Skills

  • Strong ability to persuade, motivate, negotiate, and influence others
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Excellent communication skills, verbal and written
  • Driven, enthusiastic, and highly motivated
  • Ability to build strong relationships
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • High attention to detail and ability to multitask
  • Strong organizational skills
  • Proficiency in using a Windows-based computer
  • Great phone presence and effective interpersonal communication skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Our client provides a dynamic workplace that fosters inclusivity and diversity. They conduct business with integrity, respecting different cultures and the dignity and rights of individuals. Work for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.


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