1st level Support Analyst

4 weeks ago


Livonia, United States FastTek Global Full time

NOT A C2C OPPORTUNITY NOR A C2C REFERRAL OPPORTUNITY


  • 12hr shifts, 3 one week; 4 the next week
  • There is no rotation for on call shifts for weekend work. Work Beginning or end of week (S,M,Tu+W) or (Tr,F,S + W)
  • No overtime scheduled or required at this time.
  • These positions are remote, but must work Eastern Daylight Savings Time Zone


IT Support Analyst #993374

Job Description:

JOB SUMMARY:

The IT Analyst is responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the IT Operations Analyst is able to ensure the stability of IT service delivery across the enterprise.

KEY DUTIES/RESPONSIBILITIES:

  • Responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. 40%
  • Provide incident leadership and assist with directing service delivery staff to restore service as rapidly as possible. 40%
  • Responsible for managing and maintaining processes, procedures, elevation diagrams, system inventories. 20%

EDUCATION:

  • S. or B.A. in Computer Science preferred, 1+ years of experience in an IT-related field required.
  • ITIL v3 Foundations Certification preferred.

KNOWLEDGE/SKILLS/ABILITIES:

  • Demonstrate knowledge with IT Service Management tools (Service Now, Jira, Twillio, etc.)
  • Demonstrate knowledge executing documented troubleshooting processes.
  • Demonstrate knowledge to identify and triage events for action.
  • Demonstrate knowledge with one or more of the following technologies: Windows Server 2008+, Mainframe (zOS, JCL, etc.) and Network hardware (Cisco, F5, etc.)
  • Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)
  • Exhibit strong verbal and written communication skills.
  • Ability to work in a collaborative, dynamic team environment and interact at all levels.
  • Ability to work shifts including nights and/or weekends.
  • Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills.

PHYSICAL DEMANDS / WORKING CONDITIONS:

  • Extended Use of Computer Monitor
  • General Office Environment
  • Carrying
  • Ability to Adjust Focus
  • Using both hands
  • Handling
  • Hand-to-Eye Coordination / Motor Skills
  • Hearing
  • Kneeling
  • Pulling
  • Pushing
  • Reaching
  • Sitting
  • Standing
  • Talking
  • Twisting / Turning
  • Typing
  • Walking
  • Writing
  • Close vision
  • Close vision for long periods of time
  • Color perception
  • Depth perception

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:



  • Livonia, United States FastTek Global Full time

    IT Support Analyst #993374JOB SUMMARY:The IT Analyst is responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the IT Operations Analyst is able to ensure the stability of IT service delivery across the enterprise. KEY...


  • Livonia, United States FastTek Global Full time

    IT Support Analyst #993374JOB SUMMARY:The IT Analyst is responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the IT Operations Analyst is able to ensure the stability of IT service delivery across the enterprise. KEY...


  • Livonia, United States 1st Choice, LLC Full time

    Job DescriptionJob Description1st Choice is in search of two (2) full-time, dedicated and friendly Call Center Representatives to support our Customer in Livonia, MI. The Call Center Representatives will support a high volume, in-bound customer call center on behalf of a local government agency.This is a perfect opportunity for individuals who enjoy:Helping...

  • Energy Analyst

    2 months ago


    Livonia, United States Spark Building Energy Solutions Full time

    Job DescriptionJob DescriptionWe are looking for young professionals who want to get into the residential energy efficiency industry. Responsibilities: Assist in residential energy audits - blower door test, check attic and crawl space insulation, and other tasks involved. Able to calculate the area and write audit reportsAble to climb ladders and carry...

  • Energy Analyst

    5 days ago


    Livonia, United States Spark Building Energy Solutions Full time

    Job DescriptionJob DescriptionWe are looking for young professionals who want to get into the residential energy efficiency industry. Responsibilities: Assist in residential energy audits - blower door test, check attic and crawl space insulation, and other tasks involved. Able to calculate the area and write audit reportsAble to climb ladders and carry...

  • EDM OPERATOR

    1 month ago


    Livonia, United States Delta Research Full time

    Job DescriptionJob DescriptionDelta Research is an AS9100 and ISO9001 registered facility which manufactures Automotive & Truck Differentials, Gear Products, Prototype/Development and Production, Transmission Builds. In addition, we provide contract gear and CMM inspection services. We are also a NADCAP approved non-destructive testing facility and currently...

  • Behavior Analyst

    2 weeks ago


    Livonia, Michigan, United States Hope Network Behavioral Health Full time

    The Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the childs autism diagnosis. The Behavior Analyst...


  • Livonia, United States Venteon Full time

    SUMMARY Our client is a middle market, manufacturing company in the Metro Detroit Area. They are seeking a Senior Treasury Analyst to add to their growing team. RESPONSIBILITIES of the Senior Treasury Analyst Treasury Analyst will support Treasury Team in providing analysis for all cash related items Treasury Analyst will be responsible for Daily...


  • Livonia, United States Spark Talent Inc Full time

    Job DescriptionJob DescriptionLaser Operator/ProgrammerAbout the CompanySpark Talent Acquisition is a Michigan-headquartered recruiting and staffing company that connects great talent with great employers. We understand that finding a new position can be stressful and identifying top talent can be challenging. For us to maximize successful placement and...


  • Livonia, United States Aerotek Full time

    pay - $18/HR SHIFT: 1st Shift M-TH 6AM- 4:30PM Average Hours: 40 Description: This candidate will be expected to work in the Cleanroom. They will be doing light assembly work for med devices. Packing kits by hand for IV's (sent to hospitals) Sorting and counting pieces On feet all day Skills: assembly, Production, Assembly line, Clean room,...


  • Livonia, Michigan, United States Venteon Full time

    OverviewWe are working with a manufacturing company located in the Metro Detroit Area that is looking to hire a Senior Treasury Analyst to join their team.Responsibilities of the Senior Treasury AnalystSupport Treasury Team by analyzing cash-related itemsManage Daily cash position, reporting, and monitor global accounts for accuracyAid in regional short term...

  • Behavior Analyst

    3 weeks ago


    Livonia, United States Hope Network Behavioral Health Full time

    The Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation.  The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism diagnosis. The Behavior...

  • Behavior Analyst

    7 days ago


    Livonia, United States Hope Network Behavioral Health Full time

    The Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation.  The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism diagnosis. The Behavior...

  • Behavior Analyst

    4 weeks ago


    Livonia, United States Hope Network Behavioral Health Full time

    Job DescriptionJob DescriptionThe Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism...


  • Livonia, United States Conexess Full time

    Overview: We are seeking an experienced Application Support Analyst to join our team. This role is pivotal in supporting our organization's applications lifecycle, focusing on archiving legacy systems, training users, and ensuring compliance with healthcare data standards. The ideal candidate will possess a blend of technical expertise, project management...

  • Business Analyst

    1 month ago


    Livonia, United States Mastronardi Produce Full time

    Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having...

  • Business Analyst

    3 weeks ago


    Livonia, United States Mastronardi Produce Limited Full time

    Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having...

  • Business Analyst

    2 weeks ago


    Livonia, Michigan, United States Mastronardi Produce Full time

    Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the...


  • Livonia, Michigan, United States Vaco Full time

    We are looking for experienced **Senior Financial Analyst Consultants** to join our team in the Northeast Macomb, MI area on an interim basis. As a **Senior Financial Analyst Consultant**, your specific role(s) and responsibilities will vary depending on the project at hand. If you have the relevant experience, we would love to hear from you!Responsibilities...


  • Livonia, Michigan, United States DPDHL Full time

    Business Data Analyst II at DHL Supply ChainDo you consider yourself a results-driven leader who thrives in a dynamic environment with plenty of room for growth and development? Are you known for your knack for problem-solving and your ability to turn creative ideas and data analysis into actionable insights that benefit both your team and your clients? If...