Field Service Technician
4 months ago
Job Title: Field Service Technician
Walther Trowal was founded in 1931 and is a specialist in surface finishing technology. We have been an innovative leader in the mass finishing marketplace inventing a majority of the mass finishing equipment being used today.
Job Description:
We are seeking a motivated and highly skilled Field Service Technician who thrives in a dynamic and mobile work environment. As a Field Service Technician, you will be responsible for providing exceptional technical support and maintenance/installation services to our clients across various locations. The individual we are looking for should be self-motivated and will be responsible for:
1. Technical Expertise:
• Field service repair which includes diagnose, repair, and maintain complex machinery and equipment at customer sites.
• Troubleshoot (remote and in-person) to determine root cause of equipment problem and recommend solutions to resolve technical issues promptly and efficiently with customers both in-person and remotely via telephone or video.
• Perform machinery installations and upgrades of our equipment at customer location throughout North America. Installation including, but not limited to wiring, basic plumbing, electrical controls, basic mechanics, troubleshooting, equipment start-up and training.
• Investigate, recommend, and quote spare parts depending on the problem.
2. Customer Service:
• Develop and maintain strong client relationships by delivering outstanding service and support.
• Communicate effectively with clients to understand their needs and expectations.
• Provide training and guidance to customers on product operation and maintenance.
3. Travel and Logistics:
• Travel extensively to client sites to fulfill service requests and project requirements.
• Plan and organize travel itineraries, ensuring optimal efficiency and cost-effectiveness.
• Adhere to company travel policies and guidelines while on assignment.
4. Documentation and Reporting:
• Maintain accurate records of service activities, including reports, service tickets, and inventory.
• Generate detailed service reports outlining work performed, recommendations, and any follow-up actions required.
5. Collaboration and Teamwork:
• Collaborate with cross-functional teams to coordinate service activities and resolve technical challenges.
• Provide input and feedback to enhance product performance and customer satisfaction.
Requirements:
• High school diploma or equivalent; relevant technical certifications preferred.
• Proven experience as a Field Service Technician or in a similar role.
• Strong mechanical and technical aptitude with proficiency in equipment troubleshooting and repair.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Valid driver’s license and a clean driving record.
• Willingness to travel extensively and adapt to varying work environments. This position requires extensive travel, up to 80%.
Additional Preferences:
• Experience with European CE-style controls and Siemens PLC’s preferred but not required.
• The ideal candidate will have experience working with basic machinery plumbing, mechanics, electrical control systems, motor controls/VFD’s, basic hydraulics, basic HMI experience, etc.
We are open to candidates in the Grand Rapids, MI area.
Walther Trowal offers a competitive salary with overtime as needed. In addition, we offer a very generous benefits package which includes health, vision, and dental insurance. 401(k) retirement plan and paid time off.
- Join our team and play a crucial role in ensuring our clients’ satisfaction through top-tier technical service and support.
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