Lab Operations Coordinator

2 weeks ago

Goleta, United States Michelli Weighing & Measurement Full time

Michelli Weighing & Measurement is hiring a Lab Operations Coordinator for their office in Goleta, CA


As a Lab Operations Coordinator you will be responsible for managing a variety of administrative and customer service tasks to ensure operations of the lab. The Lab Operations Coordinator works closely with lab personnel, customers, and other departments to ensure smooth operations and a high level of customer satisfaction.


Since 1947, Michelli has been your scale & measurement equipment distributor and service provider. From scale rental to measurement equipment purchase, our product specialists can help. Our products range from high precision instruments to industrial scales, available from the best manufacturers in the world. With locations in 11 states, local support is available.


General Lab Support:

  • Provide customer correspondence via phone or email regarding lab services and inquiries.
  • Answer lab-related phone calls and provide general information to customers.
  • Notify customers of upcoming services and due dates for calibrations.
  • Assist with laboratory standards recall processes.
  • Pull calibration standards from inventory as needed for service.
  • Maintain certification folders for calibration standards.
  • Manage lab inventory, including ordering supplies (batteries, cleaning products, packing materials, etc.).
  • Update and maintain the lab calendar to ensure proper scheduling.
  • Greet and assist walk-in customers with inquiries and service requests.
  • Receiving and Order Processing:Enter all lab orders into the Access system and ensure accuracy.
  • Review received work orders and verify customer information and special requirements in Access, QuickBooks, and CRM systems.
  • Ensure pricing aligns with quotes and verify purchase orders from customers.
  • Confirm return methods (pick-up, drop-off, or shipping) for completed tools.
  • Verify account standing and receivables before calibration begins.
  • Communicate estimated costs and timeframes for calibration services.
  • Track expedited orders and ensure they are prioritized accordingly.
  • Coordinate with customers on third-party services, securing approvals as necessary.
  • Work in Progress:Provide real-time status updates on ongoing lab services to customers.
  • Communicate with the lab manager regarding turnaround times and any potential delays.
  • Notify customers of orders placed in delay status and follow up with updates.
  • Address customer inquiries related to order progress and resolve issues promptly.
  • Post-Calibration:Verify certificates and labels for accuracy before packaging.
  • Prepare completed orders for customer pick-up or shipping, including all necessary documentation.
  • Ensure the accuracy of billing information and customer orders before invoicing.
  • Organize and stage completed orders in the lab for timely dispatch.
  • File paper certificates and closed invoices in an organized and timely manner.

Michelli has grown to over 20 locations in their 70 years of business. Our experts can help keep you operating in peak condition. Michelli is IOS 9001 registered, and our calibration lab is ISO 17025 accredited. We show the world what measurement can do.

If you are interested in learning more about a career with Michelle Weighing & Measurement as a Lab Operations Coordinator, apply today

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