Engagement Manager

3 days ago

New York, United States Janove PLLC Full time

About Janove PLLC. We are a plaintiff-side law firm specializing in mass arbitration, the practice of collecting consumers’ interests and using their collective power to enforce their rights. We do this when, because of a clause hidden in a company’s terms of service, individuals lose their right to go to court and instead must litigate in arbitration. Mass arb asks for different tools and skills than does a litigation practice. A typical mass arb “matter” might include hundreds or thousands of clients with individual cases.


We’re a small, high-trust team that works together constantly. We keep high standards for pace and quality of work, but always with a purpose. We laugh a lot and enjoy the work and our place in it.

 

Job Overview and Objectives. We are seeking an Engagement Manager to grow and improve our client-facing operations. This person will build the conduit for more effective attorney-client communication at scale. They will be overseen by an attorney and will work closely with the legal and operations teams.


Responsibilities.

·      Develop and maintain mastery of software tools for client collection, communication, and management, including CRM and digital advertising tools.

·      Spearhead the creation of, and manage, a highly organized and efficient client communication staff team.

·      Draft surveys, messages, advertisements, and press releases.

·      Improve and maintain standard operating procedures for client communication.

·      Identify opportunities to develop new cases and matters.


Qualifications and Qualities.

·      Education. Bachelor’s degree from a four-year college or university.

·      Leadership. Interest in mentoring and managing a small client-relations team.

·      Digital Fluency. Ideal candidates will be able to demonstrate competence with a computer, generally. This is not a technical role, but you’ll need to be a skilled learner, user, and ultimately a teacher of various software tools.

·      Communication Skills. This person should be a skilled reader, writer, listener, and speaker. You should both trust your voice and listen closely to others’.

·      Ownership. We prize people who own their work and projects. We don’t micro-manage. The best candidates will be highly motivated and excel in working in an individual contributor role.

·      Innovation. We are a young firm that must constantly adapt as mass arb and consumer law evolve. We value individuals who contribute their own ideas and solutions to help us succeed.

·      Interest in Our Work. The best candidates’ materials will show us clearly why advocating for consumers appeals to them. We’re excited about our work, and we’ll want to share that.


How to Apply. Please email hiring [at] Janove [dot] law, attaching (1) a cover letter, (2) your resume, (3) your undergraduate transcript (unofficial is fine), and (4) a writing sample of no more than five pages. Please attach each document as a separate PDF.  

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