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SVP - Multifamily Property Management

2 months ago

Jacksonville, United States MFM Search LLC Full time

The Senior Vice President of Multifamily Property Management is a hands-on leader who will lead portfolio operations for my client's Multifamily Portfolio.


Responsibilities:


  • Consistently engage the Operations team to review and assess property operations and performance related to leasing and marketing, occupancy, budget management, personnel, facilities, risk management, capital improvements and any other materially relevant topics.
  • Regularly visit and perform inspections of communities to ensure proper curb appeal, leasing and maintenance operations, delivery of our brand promise to residents, team members and the community at large.
  • Provide oversight for asset preservation and optimization of revenue to include physical evaluation of properties as indicated by property information reporting.
  • Champion the implementation of resident retention programs; evaluate the efficiency of programs and make recommendations for improvement as needed.
  • Ensure that all organizational policies, procedures, and practices follow professional and regulatory standards and further organizational success.
  • Provide and anticipate backup positional and staffing support, including direct management of an assigned on-site asset on an interim basis, as the needs of the business warrant.
  • Oversee all major planning and execution initiatives necessary to deliver best in class service and performance to portfolio communities.
  • Supervise the preparation of annual operating and capital budgets, marketing, and business plans for all communities under direct management, monitor monthly and quarterly financial performances, and ensure accurate and timely reporting.
  • Create, implement, and revise detailed sales, leasing, and operational plans, strategies, programs, and processes that lead initiatives to achieve occupancy and revenue goals.
  • Support the Asset and Portfolio Management Teams on the creation and administration of the annual operating budgets and associated business plans.
  • On a quarterly basis, provide a synopsis of the portfolio's performance to stated operating metrics and relevant data points, completed initiatives, results of related initiatives vs. desired impact, and recommendations for ongoing improvements for each performance metric and operating team initiative.
  • On a quarterly basis, prepare and present Performance Goals and Roadmap, which prioritizes time/cost savings, competitive advantage, performance improvement, and/or ancillary income opportunities the company should consider pursuing.
  • Ensure the continued development, deployment and maintenance of operations tools, strategies, strategy documents, workflows, SOPs, training deliverables and other operational materials.
  • Lead the development of reporting related to performance, compliance, risk, and other quantitative and qualitative measures.
  • Develop, maintain, and regularly update benchmarking guidance for the Operations teams, and company leadership for items including but not limited to categorical expenses, revenue strategies, and market absorption and velocity.
  • Develop strong working relationships with internal constituents and counterparts, to effectuate efficient and productive collaboration, improved business process and portfolio performance.
  • Motivate the team through positive recognition and strong leadership providing emphasis on the company’s Culture of excellence.
  • Perform essential management functions such as hiring, training, coaching, succession management, performance management, career development, and disciplinary counseling.
  • Take part in due diligence efforts on new acquisitions, directly overseeing areas focused on operations.
  • Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Deals and Portfolio Management team. This applies to incoming (transitions). outgoing (dispositions) communities and refinancing.


Requirements:


  • Ability to work autonomously to achieve established goals.
  • Excellent prioritization and organization skills, with the ability to multitask effectively.
  • Strong communication skills, both verbal and written, including presentation skills.
  • Knowledge of real estate property management operations and financials.
  • Effective in navigating through ambiguity to drive processes, build consensus, make timely decisions, and achieve vision.
  • Ability to manage through influence.
  • Strategic-minded individual adept at asset management, seamlessly navigating between macro-level strategic planning and micro-level property details.
  • Strong business judgment and decision-making abilities.
  • Self-starter, innovative thinker, and resourceful problem-solver, excelling within collaborative team environments.
  • Excellent interpersonal skills, fostering positive interactions across the organization
  • Proven ability to build and lead teams effectively.
  • Works well under pressure and can make difficult business decisions.
  • Experience: At least 15 years of experience.
  • Education: Bachelor’s degree required, Master’s degree preferred.