Current jobs related to Infrastructure Engineer Advisor - Phoenix - Brooksource

  • IT Infrastructure Engineer Senior

    2 weeks ago

    Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job SummaryWe are seeking a highly skilled Senior IT Infrastructure Engineer to lead the maintenance, installation, and configuration of advanced infrastructure systems, ensuring seamless performance and scalability.Key ResponsibilitiesOversee the installation, configuration, and upkeep of infrastructure technologies, ensuring systems are optimized for...

  • Senior IT Infrastructure Engineer

    4 days ago

    Phoenix, Arizona, United States APS (Arizona Public Service) Full time

    Job SummaryAPS is seeking a highly skilled Senior IT Infrastructure Engineer to lead the maintenance, installation, and configuration of advanced infrastructure systems, ensuring seamless performance and scalability. The ideal candidate will have strong experience in managing, configuring, and maintaining infrastructure systems, as well as proficient skills...

  • Senior IT Infrastructure Engineer

    4 days ago

    Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job Summary:We are seeking a highly skilled Senior IT Infrastructure Engineer to lead the maintenance, installation, and configuration of advanced infrastructure systems, ensuring seamless performance and scalability.Key Responsibilities:Oversee the installation, configuration, and upkeep of infrastructure technologies, ensuring systems are optimized for...

  • DevOps Engineer

    2 weeks ago

    Phoenix, Arizona, United States Tata Consultancy Services Full time

    Job Title: DevOps (Infra) EngineerAt Tata Consultancy Services, we are seeking a highly skilled DevOps (Infra) Engineer to join our team.Key Responsibilities:Design and implement scalable cloud infrastructure using Kubernetes and AWS.Develop and maintain infrastructure automation scripts using Terraform and Helm.Collaborate with cross-functional teams to...

  • Senior Infrastructure Engineer

    1 week ago

    Phoenix, Arizona, United States PNC Full time

    Job DescriptionWe are seeking a highly skilled Senior Infrastructure Engineer to join our Platform Engineering Team. As a key member of our team, you will be responsible for designing and implementing a network infrastructure based on PNC's requirements.Key Responsibilities:Design and implement network infrastructure solutionsCollaborate with...

  • Cloud Infrastructure Engineer

    3 days ago

    Phoenix, Arizona, United States Mindlance Full time

    Job SummaryWe are seeking a highly skilled Cloud Infrastructure Engineer to join our team at Mindlance. As a Cloud Infrastructure Engineer, you will be responsible for designing, implementing, and managing cloud-based infrastructure to support our Voice Services product.Key Responsibilities Design and implement cloud-based infrastructure to support our Voice...

  • Cloud Infrastructure Engineer

    1 week ago

    Phoenix, Arizona, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary: We are seeking a skilled Cloud Infrastructure Engineer to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have expertise in designing, implementing, and managing cloud infrastructure on Google Cloud Platform (GCP).Key Responsibilities: Design and implement scalable and secure cloud infrastructure on GCP Develop and...

  • Senior IT Infrastructure Engineer

    3 days ago

    Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job SummaryArizona Public Service Company is seeking a highly skilled Senior IT Infrastructure Engineer to lead the maintenance, installation, and configuration of advanced infrastructure systems. The ideal candidate will have a strong background in managing, configuring, and maintaining infrastructure technologies, as well as experience with next-generation...

  • Senior Infrastructure Engineer

    4 weeks ago

    Phoenix, Arizona, United States American Express Full time

    About the RoleWe are seeking a highly skilled Senior Infrastructure Engineer to join our team at American Express. As a key member of our technical team, you will be responsible for designing, implementing, and maintaining our infrastructure to ensure high availability, scalability, and performance.Key ResponsibilitiesDesign and implement infrastructure...

  • Senior Water Infrastructure Engineer

    4 weeks ago

    Phoenix, Arizona, United States HireOTS Full time

    Job OverviewHireOTS is seeking a highly skilled Senior Water Infrastructure Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and developing water and wastewater infrastructure projects.ResponsibilitiesDesign and develop water and wastewater infrastructure projects, including pipelines, pump stations,...

  • Linux Infrastructure Engineer

    3 days ago

    Phoenix, Arizona, United States Omni Inclusive Full time

    Job Description:At Omni Inclusive, we are seeking a skilled Linux Infrastructure Engineer to maintain and develop our Linux infrastructure technology, ensuring a 24x7x365 uptime service. Key responsibilities include engineering systems administration-related solutions for various project and operational needs, maintaining best practices on managing systems...

  • Project Engineer

    1 month ago

    Phoenix, Arizona, United States Sterling Infrastructure, Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Project Engineer to join our team at Sterling Infrastructure, Inc. in Phoenix, AZ. As a Project Engineer, you will play a critical role in the execution of complex heavy civil and structures projects, working closely with Project Managers, Superintendents, Estimators, and other stakeholders.Key...

  • Human Resources Manager

    2 months ago

    phoenix, United States Oldcastle Infrastructure Full time

    Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors,...

  • Human Resources Manager

    2 months ago

    phoenix, United States Oldcastle Infrastructure Full time

    Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors,...

  • Cloud Infrastructure Engineer

    1 week ago

    Phoenix, Arizona, United States Tata Consultancy Services Full time

    Job Summary:We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at Tata Consultancy Services. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud infrastructure solutions.Key Responsibilities:Design and implement cloud infrastructure...

  • Senior Water Infrastructure Engineer

    3 weeks ago

    Phoenix, Arizona, United States HireOTS Full time

    Job OverviewHireOTS is seeking a highly skilled Senior Water Infrastructure Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and implementing water and wastewater infrastructure projects.Key ResponsibilitiesDesign and develop water and wastewater infrastructure projects, including pipelines, pump...

  • AWS Cloud Infrastructure Engineer

    3 days ago

    Phoenix, Arizona, United States Syntricate Technologies Full time

    Job Title: AWS Cloud Infrastructure EngineerAbout the Role:We are seeking an experienced AWS Cloud Infrastructure Engineer to join our team at Syntricate Technologies. As a key member of our cloud engineering team, you will be responsible for designing, implementing, and managing scalable and secure cloud infrastructure on Amazon Web Services (AWS).Key...

  • Senior Infrastructure Engineer

    5 days ago

    Phoenix, Arizona, United States American Express Full time

    Job SummaryWe are seeking a highly skilled Senior Infrastructure Engineer to join our team at American Express. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring high availability and performance.Key ResponsibilitiesManage the availability, monitoring, support,...

  • Lead Infrastructure Engineer

    1 week ago

    Phoenix, Arizona, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a skilled professional to lead the design, development, and deployment of automation solutions and infrastructure-as-code tools. This role will be responsible for driving the adoption of cloud computing technology and application modernization across the enterprise.Key Responsibilities:Lead complex technology...

  • IT Infrastructure Engineer, Senior | WAN Engineering

    2 months ago

    Phoenix, United States APS Full time

    Summary As a Senior IT Infrastructure Engineer specializing in WAN Engineering, you will play a critical role in designing, deploying, and managing our wide area network (WAN) infrastructure. Your expertise will ensure the stability, scalability, and performance of our network, supporting the connectivity needs of our organization. What your day...

Infrastructure Engineer Advisor

4 months ago

Phoenix, United States Brooksource Full time

Infrastructure Engineering Advisor

Contract to Hire

As an Infrastructure Engineering Advisor, you will be responsible for the design, implementation, maintenance, and support of our clients Workforce Engagement product suit that include items such as call recording, workforce management speech analytics and desktop process analytics. You will work closely with technical and business areas to support and engineer solutions within the enterprise that leverage these technologies to support our contact center employees.

Responsibilities:

  • Maintain Verint platform administration and configuration
  • Troubleshoot and resolve issues with new Verint rollouts and implementations
  • Implement Verint products such as WFM, Recording, Transcription, DPA, Quality, etc.
  • Support the enterprise strategy for contact center contact center workforce engagement platform
  • Provide technical leadership and guidance for contact center workforce engagement initiatives
  • Enforce compliance and governance rules and policies for the contact center workforce engagement platform
  • Collaborate with architects to align with application and technical requirements
  • Work independently with minimal supervision in a complex and dynamic environment
  • Resolve escalated problem tickets with vendors and partners
  • Troubleshoot issues and find root causes and improvements
  • Prevent future issues and outages with proactive measures
  • Integrate new features and functionality into our contact center workforce applications
  • Communicate effectively with the organization on concepts, design rationale, and findings

Qualifications:

  • Experience working with Verint products
  • Experience working with contact center tools such as Cisco
  • Strong analytical, communication, customer focus, and conflict resolution skills
  • Ability to work independently and manage multiple priorities
  • Experience working in a contact center with more than 10,000 agents preferred
  • Strong analytical and problem-solving skills
  • Ability to communicate with stakeholders at all levels to understand requirements
  • Ability to establish and achieve goals and maintain timelines

About Eight Eleven Group:

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.