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Chief Licensing and Registration Officer

5 months ago

Raleigh, United States Accentuate Staffing Full time

The Chief Licensing & Registration Officer (CLRO) is a member of the Executive Team and leader of the Licensing & Registration Department, which carries out the Board’s oldest functions and the only ones that touch every licensee. Those functions are licensing, registration, and professional corporations. The CLRO directly manages multiple positions in the Department. The CLRO performs, oversees, and/or manages activities that sustain, promote, enhance, and protect the core mission of Board.


RESPONSIBILITIES

Executive Team Membership

  • Serve on the Executive Team and actively engage in regular meetings, including proactively identifying strategic, tactical and innovation opportunities and threats
  • Work collaboratively to solve operational and logistical challenges intra- and inter-departmentally, manage internal and external requests, and respond to changes in the healthcare regulatory sphere
  • Manage special projects as needed
  • Provide support to the CEO and directly assist the CEO with developing and accomplishing the strategic goals for the organization
  • All other duties deemed necessary by the CEO


Licensing, Registration & Professional Corporations

  • Oversee and manage the day-to-day operation of Board processes regarding license applications, annual registration and the registration and renewal of professional corporations.
  • Hire, lead, and oversee the Licensing Manager; collaborate on the direction of the Department; provide support specific to the needs of each section and staff person in the Department
  • Create a robust training program for all members of the Department
  • Regularly review, update, and improve license applications and registration processes
  • Ensure compliance with all applicable laws and regulations, including collaborating with the Legal Department to receive legal review and advice, arranging, and executing ongoing training by the Legal Department, Office of the Medical Director, and others, and creating and administering a system of compliance with internal written procedures along with laws and regulations.
  • Support and enhance powerful culture of customer service to internal and external stakeholders
  • Identify challenges and emerging issues faced by the organization. Work with the Executive Team and staff to recognize internal and external organizational needs and define and execute appropriate strategies to support them.
  • Perform environmental scans, track state and national trends through attending state and national conferences, and collaborating with other medical licensing agencies
  • Develop the Department budget, work that through the Executive Team and Board approval process and administer that budget effectively to produce the greatest benefit to the public, applicants, registrants, and the Board proper
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
  • Develop and administer a cutting-edge error identification and quality management system that utilizes a systems approach, anticipates human error, and prevents failures that undermine Board’s reputation and sustainability
  • Mentor and develop staff using a supportive and collaborative approach on a consistent basis, to include the use of internal and external resources


REQUIRED QUALIFICATIONS

  • Graduation from an accredited 4-year college or university.
  • MBA, MPA, MPH, JD, Paralegal Certificate or Paralegal Degree from a Qualified Paralegal Studies Program, or bachelor’s degree or greater in industrial or systems engineering preferred
  • Experience in professional licensing or credentialing or in professional regulation is desirable
  • Minimum of five years of experience in a senior management role
  • Experience developing and implementing strategic plans
  • Extensive experience in developing, evolving, and maintaining complex process systems such as those used in credentialing and/or licensing functions
  • Experience developing and implementing educational, customer service and/or communications programs
  • Effective interpersonal and communication skills and the ability to interface with personnel at all levels
  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact internal and external initiatives.
  • Demonstrated ability to lead a team of highly skilled professionals and facilitate their professional development and growth
  • Availability to Board members and staff for advice, assistance, and guidance
  • Ability to adapt to rapidly changing circumstances and re-assess priorities and adjust accordingly on a frequent basis
  • Proficient with Microsoft Office software
  • Experience with web-based SQL Server licensure/credentialing platform