Operations Manager- Mailroom

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Salt Lake City, United States Exela Technologies Full time

Responsibilities include, but are not limited to:

  • Understand the business requirements and unique culture of our client’s business
  • Serve as point of contact for our customer and remote centers
  • Ensure client service level requirements are met
  • Develop proactive and corrective action plans to meet the demands of the business
  • Provide effective communication to direct reports
  • Partner across our organization to ensure the needs of our client are exceeded
  • Develop and Mentor for individual growth development
  • Reporting generation and review
  • Support internal Billing
  • Remote site management

Key Functions include, but are not limited to:

  • Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
  • Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
  • Support, lead, and manage client initiatives and requirements
  • Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
  • Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
  • Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
  • Capitalize on new or expanded services opportunities
  • Support positive and professional work environment through effective coaching and mentoring for the development of staff
  • Demonstrate commitment to company efforts to achieve a diverse workforce
  • Sound judgment and logical decision-making to meet expectations of project scope and deadlines
  • Contribution and delivery of Quarterly Business Reviews

Required Qualifications:

  • Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
  • Minimum 2-3 years of proven leadership and managing a large diverse organization
  • Ability to work independently
  • Self Starter, takes initiatives
  • Excellent written and verbal communication skills, highly organized
  • Strong client relationship skills and service orientation
  • Ability to work in a demanding, client-focused, team environment
  • Proven experience in achieving financial goals related to revenue and profitability and budgetary management
  • Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs
  • Profit and Loss experience preferred
  • Mail operations and screening required

Preferred Qualifications:

  • 2-year college degree or Equivalent

Physical Requirements:

  • Ability to stand, sit, walk for extended periods of time for mail and package deliveries and processing incoming and outgoing mail / items.

Prior Helpful Experience May Include:

  • Minimum of 2-3 years of front-line management experience
  • Profit and Loss experience preferred
  • Mail operations and screening required

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