Field System Support Engineer

3 months ago

Chicago, United States EZCORP Full time

We are currently seeking a Field Systems Support Engineer. The Field Support Engineer will be responsible for supporting an assigned group of Ezcorp Pawn shop locations from both hardware and software including providing remote support to designated stores. This requires on-site store visits on a regular basis for upgrades and functionality checks. If this sounds like the position for you, please read on Candidates must live in the Chicago/Indianapolis area.


Why us:

You might be asking yourself; do I want to work for a company that operates pawn shops? Let us give you a few reasons why you want to join our team. We have been around for over 30 years, which means EZCORP offers you a secure and stable environment. We don’t just provide a paycheck; we want to make sure you have the tools you need to set you up on a great career path. We are dedicated to our communities by satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We do not stop there; we also operate as a retail store where we sell all kinds of merchandise. If you are eager to be part of a team that is passionate about values and enjoys celebrating triumphs together, then consider joining us.

What’s in it for you:

  • Looking to make good money? We offer competitive salaries
  • We care about work/life balance. This position can be done remotely.
  • We want to make sure you are healthy, wealthy, and wise We offer great benefits along with 401K with company match
  • We want you to take breaks and recharge, so we offer generous paid time off and sprinkle in company paid holidays throughout the year
  • We like offering savings to our employees We offer discounted cell phone plans
  • You might be surprised at what you can find in our stores EZCORP employees get a pretty good discount at any of our stores

What you will be doing:

  • You will provide timely and efficient Information Technology service resolution for supported equipment and take ownership and responsibility of tasks
  • You will ensure strict adherence to escalation procedures and strong engagement with other key stakeholders
  • You will deploy of new and replacement Information Technology equipment
  • You will be responsible for the configuration of Information Technology equipment
  • You will Re-image Information Technology equipment if required
  • You will ensure that store performance and reliability of IT platforms are maintained within agreed service levels
  • You will decommission Information Technology equipment and manage at a local level
  • You will engage with Service Desk and Production Support – including Incidents via Footprints
  • You will be 2nd level support for all Information Technology Desktop operating systems and associated software deployments


What we are looking for:

  • You will need 2-4 years of experience in Information Technology Field Service Support
  • You will need a strong knowledge of Information Technology, Infrastructure, Operating Systems, and software
  • You will need have excellent customer service skills with a focus on delivering quality services
  • You will need a bachelor’s degree in Electronics, Software, or IT Engineering
  • If you have a master’s degree, that is a plus

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