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Program Manager, Leave of Absence

4 months ago

Boston, United States Suffolk Construction Full time

The Role:


The Program Manager, Leave of Absence manages all aspects of the administration and reporting of all disability and leave programs across the Company, including compliance, process improvements, issue resolution, vendor management and data and trend analysis while providing a high level of customer service to employees and stakeholders. The right candidate will possess a high level of empathy and understanding, appreciation for attention to detail, organization, and dependability to their work in support of employees while balancing the needs of the business.


Responsibilities:


Compliance

  • Manages and ensures compliance of all federal, state, local leave regulations including but not limited to Family Medical Leave Act (FMLA), Massachusetts Paid Family Medical Leave (MA PFMLA), USERRA, ADA/ADAAA, as well as various state leave requirements as applicable. Also ensures compliance of all other company leaves. Stays abreast of applicable regulations.
  • Serves as the project lead/subject matter expert on leave initiatives and implementations as it relates to HCM system upgrades and third-party vendors.
  • Serves as the subject matter expert on leaves, in collaboration with Legal, HRBPs and HR leadership, around leave policy and administration.
  • Manages the required notice requirements for various federal and state leaves as applicable.
  • Identifies opportunities to implement process improvements and efficiencies with internal business processes.
  • Facilitates ADA leave extension and stay-at-work requests.
  • Develops and maintains leave resources, training, educational material, and communications for employees and managers. Conducts manager and HRBP training on role specific leave responsibilities.
  • Interprets and administers leave policies within the framework of applicable federal and state regulations.

Operations and Administration

  • Serves as the point of escalation for leave matters. Resolves escalated issues with a sense of urgency.
  • May assist managers with complex leave issues.
  • Coordinates leaves with applicable stakeholders (Payroll, Benefits, HR Business Partners, and vendors).

Reporting and Analytics

  • Analyzes disability data and trends for intervention.
  • Ensure leaves statuses and accurate LOA records are maintained for employees in the HRIS system.
  • Leverages vendor reports to track and report FMLA and statutory leave laws usage.
  • Creates, maintains, and communicates regular metrics on leaves.

Vendor Management

  • Identifies opportunities to leverage vendor capabilities to support process improvement.
  • Monitors third party vendor for adherence to established service level agreements.
  • Participates in vendor RFP’s, selection, negotiation, and annual renewal, in collaboration with Benefits.


Qualifications:


  • BA/BS degree preferred
  • 5 years of benefits responsibility for an organization’s LOA program including experience administering FMLA, ADA, STD and LTD, or commensurate experience
  • Experience in construction industry is a plus

Knowledge, Skills, and Abilities Required:


  • Ability to handle sensitive information respectfully and compassionately and maintain confidentiality.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Strong organizational skills.
  • Strong research and reporting skills.
  • Ability to operate within HRIS Systems (Oracle preferred)
  • Proficient with Microsoft Word, Excel, and Access.
  • Experience in building rapport with internal clients, outside vendors, and state/local agencies
  • Strong oral and written communication skills
  • Demonstrated ability to collaborate across all levels of an organization.
  • Strong self-starter, fast learner, quality conscious, committed to deadlines.
  • Ability to manage up and down organizational hierarchy to drive change, as necessary