Video Specialist

3 weeks ago

Milford, United States ApTask Full time

Title : Video on Demand SME / Analyst

Location: Milford, OH (Onsite)

Job Type: Full time

Job Description:

Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:

  • Assign work/cases to team members
  • Maintain active awareness of multiple case tickets with meticulous attention to detail
  • Perform quality analysis of tasks performed by the team members
  • Suggests and implements workflow improvements
  • Provides feedback, coaching and improvement plans to team members


Knowledge & Skills

  • Seeking candidates with expertise in VOD industry metadata standards


Thanks & Regards

Ramandeep Kumar

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