Store Manager

3 weeks ago

Monroeville, United States Tailored Brands, Inc. Full time

Reports to Regional Manager:

As a Store Manager, you are expected to lead your store team in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role the role you will:

  • Inspire store team to achieve their best performance
  • Execute to maximize growth and potential
  • Create an engaged and inclusive store environment
  • Elevate the customer experience through operational excellence
  • Exceed customer expectations in all interactions

Leadership:

  • Leads store staff in meeting sales, service, and operational expectations.
  • Sets clear performance expectations and ensures the store team is trained in sales, customer service, and operations to meet company standards.
  • Models company values and leads by example as an active coach.
  • Communicates priorities and sales-driving information effectively to ensure store staff is equipped to maximize business opportunities.
  • Guides team to identify, recommend, and implement changes to improve productivity.
  • Takes the lead role in recruiting for the store and embraces diversity by creating an inclusive store environment.

Performance:

  • Achieves store business plans, including sales, customer service, and operational goals.
  • Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
  • Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
  • Participates in driving business outreach opportunities and communicates leads to the Multi-Unit Manager and Business Outreach team.
  • Identifies performance opportunities and partners with the Regional Manager to develop a plan to address and manage issues effectively.


Customer Experience:

  • Ensures store team is trained on customer service expectations and creates an exceptional customer experience.
  • Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
  • Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
  • Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.


Qualifications - External

Qualifications:

  • Minimum three years’ experience leading, managing, and developing retail teams.
  • Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.

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