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Retail Print Operations Manager

2 months ago


Monroeville, Pennsylvania, United States Office Depot Full time

Job Summary:

The Retail Print Supervisor is responsible for leading the Print Services team to deliver exceptional customer experiences and drive sales growth in the Print Department. This role requires a strong leader who can coach and train associates to achieve sales and service excellence, while maintaining operational efficiency and ensuring a safe and secure work environment.

Key Responsibilities:

  • Sales and Service Excellence:
    • Support the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.
    • Ensure the execution of Office Depot's selling techniques and sales training in print and across the store.
    • Drive a sales-focused environment through supporting the training and development of all associates, inclusive of print.
    • Act as a role model for delivering exceptional customer service and product expertise.
  • Leadership and Team Development:
    • Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
    • Assist the leadership team in training sessions on the business model and the holistic service offering for clients/customers.
    • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
    • Provide feedback to the General Manager on associate performance.
  • Operational Efficiency:
    • Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
    • Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including monitoring and managing all print supplies.
    • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • External Key Carrier Responsibilities:
    • Maintain the safety and security of the print department, building, and associates during the absence of other managers.
    • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
    • In partnership with all associates, ensure regular loss prevention compliance.

Requirements:

  • High School diploma or equivalent education preferred.
  • Minimum 1-3 years of experience in a related field.
  • Minimum two to years management experience or demonstration of skills and learning through an internal development program.
  • Experience in Print Center Operations.
  • Strong computer skills, including Microsoft suite (PowerPoint, Excel, Word, Outlook).
  • Must be the subject matter expert in the Print Services area.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to the role and to access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through the POS register system.
  • Pays close attention to detail to ensure high-quality production in the Print Services area.
  • Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees.
  • Positive and Engaging.
  • Action Oriented.
  • Integrity, Accountability & Trust.
  • Demonstrate passion for the brand, products, services, and solutions offered to our customers.
  • Must possess a desire to continually develop personal selling skills and product knowledge.