Program Manager, Health Services

5 days ago

Augusta, United States Goodwill Industries of Middle Georgia and the CSRA Full time

Helms College is growing their team


The Program Manager for Health Services, reporting to the Associate Vice President of Education, provides academic leadership for the Health Services programs at Helms College. This role is responsible for ensuring the quality of instruction and learning, achieving program learning outcomes, maintaining compliance, and fostering overall faculty and student success and satisfaction within the Health Services programs.

Under the guidance of the Associate Vice President of Education, the Program Manager oversees operational budgets, ensuring cost-effective delivery of educational and training services. As the direct leader of faculty and students in the Health Services programs, the Program Manager is responsible for hiring, assigning, training, and supervising faculty members. This ensures that faculty embrace the organization’s core values, meet hiring requirements, and contribute to achieving the College’s strategic goals and objectives.


Principal Duties and Responsibilities:

  1. Model Core Values: Demonstrate the core values of Goodwill Industries by modeling Service, Ownership, Accountability, and Respect (SOAR).
  2. Program Oversight: Oversee all programs in the College of Health Services.
  3. Leadership: Provide leadership for faculty, staff, and students, ensuring quality instruction, and an effective learning environment and strategy.
  4. Faculty Management: Hire, train, onboard, and supervise faculty members to ensure excellent learning outcomes and program completion.
  5. Teaching Load Assignment: Teach one course per semester and assign appropriate quarterly teaching loads to full-time and adjunct faculty in consultation with the Associate Vice President of Education.
  6. Budget Management: Manage the operational budget to meet or exceed cost-effectiveness measures.
  7. Inventory Control: Responsible for inventory control and ordering of supplies for operational efficiency.
  8. Compliance and Student-Centered Environment: Work with the campus leadership to foster a compliant, student-centered learning environment.
  9. Faculty Meetings: Hold regular faculty meetings to foster team spirit, provide training, and ensure adherence to academic policies and procedures.
  10. Program Promotion: Organize and carry out activities to promote Health Services programs in local professional organizations, high schools, and the business community.
  11. Externship Development: Develop externship sites to meet program needs.
  12. Externship Management: Manage the externship program, including orientation meetings, site visits, skills assessments, timesheets, grades, and documentation.
  13. Student Recruitment: Assist enrollment services in the recruitment and enrollment of students by attending open house functions and other promotional activities.
  14. Student Retention: Manage student retention by identifying “at risk” students and working with faculty and staff to facilitate student success.
  15. Orientation Participation: Actively participate in new student orientation and continuously review and adjust the process as needed.
  16. Accreditation and Meetings: Assist with accreditation visits, advisory council meetings, and program curriculum meetings.
  17. Classroom Observations: Perform regular classroom observations, review student satisfaction surveys, and provide constructive feedback to instructors.
  18. Additional Duties: Perform other work-related duties as assigned or as the situation dictates. Deviation from regular duties may be necessary to accomplish a task or work project in other areas.


Position Requirements:

  • Hold at minimum an associate degree from a CHEA approved institution. Bachelor’s degree preferred.
  • Currently Certified or Registered in scope of practice, current license if required.


  • Minimum of two years’ experience in teaching at a postsecondary education institution, and experience in managing a health service educational program highly desirable.
  • Licensed as a Registered Nurse in the State of GA preferred, but not required.


The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. It is not an all-inclusive list of duties and working conditions, etc., associated with this job. Deviation from regular duties may be necessary to accomplish a task or work project in other areas.

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