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Product Manager

2 months ago

Mountain View, United States EPITEC Full time

POSITION:

Product Manager


JOB TYPE:

W2, Contract, 12 Months


LOCATION:

Mountain View, CA


JOB SUMMARY FOR PRODUCT MANAGER:


  • TOP MUST HAVES:
  • 1. eCommerce website product management specially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout.
  • 2. Insights into visitor behavior and trend, chat bot interactions, shopping app experience.
  • 3. Experience in in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed)
  • 4. Good verbal, written communication skills and executive presentation skills
  • 5. Familiarity with tools like Confluence, Jira, A/B testing techniques will be required on this role



RESPONSIBILITIES FOR PRODUCT MANAGER:


  • • Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
  • • This person will drive customer connection and drive sales conversion activities using customer service chat bots/ agents
  • • Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team
  • • Author user stories, acceptance criteria and execute a portion of the testing on projects.
  • • Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute.
  • • Ensure product quality expectations are defined and known across the team.
  • • Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics. Solicit and embrace critical feedback
  • • Will work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team
  • • Monitor and measure launched products and feed learnings back into product development process
  • • Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders



REQUIRED EXPERIENCE FOR PRODUCT MANAGER:


  • • Bachelor's degree in a related field required. MBA or other related advanced degree preferred.
  • • 5-7 years’ experience in relevant field required. Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred



SKILLS AND QUALIFICATIONS FOR PRODUCT MANAGER:


  • • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • • Ability to work independently and manage one's time.
  • • Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing the effective product delivery.
  • • Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods.
  • • Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.
  • • Stellar design instincts and product taste
  • • A high bar across the board - from your own contributions to the people you work with to the products you work on
  • • Finger-tipsiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis
  • • A never-ending desire to learn and grow