Director of Client Services

2 weeks ago

Chicago, United States SEARCH Group Partners, Inc. Full time

SEARCH Group Partners, a premier recruiting firm, is looking for Director of Client Services for one of our SaaS clients located in Chicago, IL. Hybrid work schedule.


Successful individual will be responsible for leading and managing global client support, training, and enablement initiatives for our SaaS-based workforce management. This role will drive strategic planning, optimize service operations, and ensure exceptional client satisfaction by fostering cross-functional collaboration and continuously enhancing our service offerings.


Here are a few things you'll likely find yourself doing in this role...


  • Develop and execute comprehensive client service strategies that enhance customer engagement and satisfaction globally.
  • Identify and implement process improvements to optimize service delivery and operational efficiency.
  • Establish and manage tiered service offerings and pricing models aligned with varying client needs and expectations.
  • Develop and execute comprehensive client service strategies that enhance customer engagement and satisfaction globally.
  • Lead the development and execution of comprehensive training programs for clients, utilizing platforms like Intercom, GuideCX, and LearnUpon.
  • Identify and implement process improvements to optimize service delivery and operational efficiency.
  • Establish and manage tiered service offerings and pricing models aligned with varying client needs and expectations.
  • Provide strong and inspirational leadership to client support & training enablement team, fostering a culture of high performance, accountability, and continuous improvement.
  • Oversee recruitment, training, and development of team members to build a skilled and motivated workforce.
  • Manage on-call schedules and resource allocation to ensure consistent and reliable client support coverage.


Here's what you need to have...


  • Bachelor’s degree in Business Administration, Management, or a related field.
  • 7+ years of experience in client services management within a global SaaS environment, specifically overseeing support and training functions.
  • Proven track record of integrating and optimizing case management and support tools such as Salesforce, Intercom, Zendesk, and ServiceNow.
  • Demonstrated expertise in conducting market analysis and managing full-cycle vendor selection and partnership processes.
  • Experience in developing and executing comprehensive client onboarding and deployment strategies using platforms like GuideCX.
  • Strong background in creating and leading effective training programs leveraging tools such as LearnUpon and Intercom.
  • Exceptional leadership and team management skills, with the ability to inspire and drive high-performing, cross-functional teams.
  • Strong strategic thinking and problem-solving abilities, with a proactive approach to addressing complex challenges.
  • Deep understanding of customer service best practices and a commitment to delivering exceptional, customer-centric experiences.
  • Highly organized and detail-oriented, capable of managing multiple projects simultaneously in a dynamic, fast-paced environment.
  • Willingness and ability to travel as needed for client meetings and internal engagements.

  • Director of Client Services

    2 weeks ago

    Chicago, United States SEARCH Group Partners, Inc. Full time

    SEARCH Group Partners, a premier recruiting firm, is looking for Director of Client Services for one of our SaaS clients located in Chicago, IL. Hybrid work schedule.Successful individual will be responsible for leading and managing global client support, training, and enablement initiatives for our SaaS-based workforce management. This role will drive...

  • Director of Client Services

    1 week ago

    chicago, United States SEARCH Group Partners, Inc. Full time

    SEARCH Group Partners, a premier recruiting firm, is looking for Director of Client Services for one of our SaaS clients located in Chicago, IL. Hybrid work schedule.Successful individual will be responsible for leading and managing global client support, training, and enablement initiatives for our SaaS-based workforce management. This role will drive...

  • Client Service Manager

    2 weeks ago

    Chicago, United States Foundation of Little Village Full time

    Job DescriptionJob DescriptionPosition Summary The Client Services Manager is responsible for the successful administration of the Foundation of Little Village’s Economic Empowerment Center Business (EEC) Advise/Technical Assistance Program, Client Services, and the Referral & Linkages System. This role involves working closely with organizations,...

  • Tax - Director - Private Client

    3 weeks ago

    Chicago, United States FORVIS Full time

    General information Name Tax - Director - Private Client Posting Title Tax Director | Private Client Ref # 2232986 Date Published Tuesday, July 9, 2024 City Oakbrook Terrace State Illinois Country United States Job Category Tax Office Chicago IL (Forvis) Advertised Location US-IL-Chicago,...

  • Tax Director | Private Client

    1 week ago

    Chicago, United States Forvis Mazars, LLP Full time

    General InformationName: Tax - Director - Private ClientPosting Title: Tax Director | Private ClientRef #: 2233474Date Published: Monday, August 19, 2024City: Oakbrook TerraceState: IllinoisCountry: United StatesJob Category: TaxOffice: Chicago IL (Forvis)Advertised Location: US-IL-ChicagoWorking Time: Full TimeDescription & RequirementsForvis Mazars'...

  • Tax Director | Private Client

    2 weeks ago

    Chicago, United States Forvis Mazars, LLP Full time

    General informationNameTax - Director - Private ClientPosting TitleTax Director | Private ClientRef #2233474Date PublishedMonday, August 19, 2024CityOakbrook TerraceStateIllinoisCountryUnited StatesJob CategoryTaxOfficeChicago IL (Forvis)Advertised LocationUS-IL-Chicago, US-IL-ChicagoWorking timeFull TimeDescription & Requirements Forvis Mazars' Private...

  • IT Services Business Value Director

    3 weeks ago

    Chicago, United States NTT DATA Services Full time

    Req ID: 285135      NTT DATA is a trusted global innovator of business and technology services, helping clients innovate, optimize and transform for success.  From strategic consulting to leading-edge technologies, for over 50 years, we’ve been enabling experiences that transform organizations for success, disrupt industries for good,...

  • IT Services Business Value Director

    2 months ago

    Chicago, United States NTT DATA Services Full time

    Req ID: 285135      NTT DATA is a trusted global innovator of business and technology services, helping clients innovate, optimize and transform for success.  From strategic consulting to leading-edge technologies, for over 50 years, we’ve been enabling experiences that transform organizations for success, disrupt industries for good,...

  • Patient Services Director

    3 days ago

    Chicago, Illinois, United States ARAMARK Refreshment Services, Inc. Full time

    Job SummaryAramark Refreshment Services, Inc. is seeking a Patient Services Director - Food Service to support the Patient Services Operation in the Food & Nutrition Department.Key ResponsibilitiesManage patient food service activities, ensuring compliance with established standards.Lead patient service staff to ensure meals are properly prepared and...

  • Patient Services Director

    20 hours ago

    Chicago, Illinois, United States ARAMARK Refreshment Services, Inc. Full time

    Job SummaryAramark Refreshment Services, Inc. is seeking a Patient Services Director - Food Service to support the Patient Services Operation in the Food & Nutrition Department.Key ResponsibilitiesManage patient food service activities, ensuring compliance with established standards.Lead patient service staff to ensure meals are properly prepared and...

  • Client Services Executive

    1 week ago

    Chicago, Illinois, United States Saatchi & Saatchi (We Are Saatchi) Full time

    Job OverviewAt Saatchi & Saatchi, we are dedicated to crafting ideas that resonate across various platforms. Our belief in teamwork drives us to achieve the extraordinary. We encourage applicants to embrace collaboration and recognize its importance in delivering exceptional results. Our culture fosters innovation, entrepreneurial spirit, and a steadfast...

  • Financial Services Industry Consulting Director

    1 week ago

    Chicago, United States NTT DATA Services Full time

    Req ID: #NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Financial Services Industry Consulting Director to join our team in Chicago, Illinois (US-IL), United States (US).Our...

  • Client Service Representative

    3 months ago

    Chicago, United States Marquee Event Group Full time

    Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Chicago - Chicago** **Job Description** Client Services Representative (CSR) Marquee Event Rentals is the premier Event Planning Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory in the...

  • Financial Services Industry Consulting Director

    6 days ago

    Chicago, United States NTT DATA Services Full time

    Req ID: 294178  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   We are currently seeking a Financial Services Industry Consulting Director to join our team in Chicago, Illinois (US-IL),...

  • Client Service Associate

    1 week ago

    Chicago, United States Bank of America Full time

    Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Tax - Director - Private Client

    2 months ago

    Chicago, IL, United States FORVIS Full time

    General information Name Tax - Director - Private Client Posting Title Tax Director | Private Client Ref # 2232986 Date Published Tuesday, July 9, 2024 City Oakbrook Terrace State Illinois Country United States Job Category Tax Office Chicago IL (Forvis) Advertised Location US-IL-Chicago,...

  • Tax Director

    11 hours ago

    Chicago, United States Forvis Mazars, LLP Full time

    General information Name ...

  • Director, Client Finance

    3 months ago

    Chicago, United States CMI Media Group Full time

    Description Position at CMI Media Group With 30+ successful years in marketing strategies for healthcare services and a dynamic team of diverse backgrounds, we know how audiences consume information to achieve healthier outcomes. We use that knowledge to guide our clients toward better relationships with their ideal audiences. CMI Media Group brings...

  • Regional Client Service Director

    4 days ago

    Chicago, United States Administrative Resource Options Full time

    Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet...

  • Regional Client Service Director

    3 days ago

    Chicago, United States Administrative Resource Options Full time

    Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet...