Current jobs related to Manager, Emergency Response Services - Oak Brook - Hub Group

  • Manager, Emergency Response Services

    3 months ago

    Oak Brook, United States Hub Group Full time

    ESSENTIAL JOB FUNCTIONS: Manage a team responsible for timely and cost-effective resolution of roadside breakdowns and idle equipment issues across the HUB network.  Effectively communicate with drivers, account managers, M&R managers, and operations support to obtain necessary information, and coordinate with appropriate vendor(s) to carry out repairs...

  • Emergency Response Field Laborer

    1 month ago

    Oak Brook, United States Clean Harbors Full time

    HPC-Industrial, powered by Clean Harbors, in Bensenville, IL is looking for an Emergency Response Field Laborer to work at various customer locations, and to join their safety conscious team! This team member is responsible for the successful execution of setting up and assisting with water treatment systems, pipeline hydrostatic testing and various other...

  • Sr. Security Engineer- Incident Response Manager

    4 weeks ago

    Oak Brook, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Sr. Security Engineer- Incident Response Manager

    4 weeks ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Sr. Security Engineer- Incident Response Manager

    1 month ago

    Oak Brook, United States Inspira Financial Full time

    Job DescriptionJob DescriptionTake the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission...

  • Sr. Manager, Finance

    3 weeks ago

    Oak Brook, United States The Chamberlain Group Full time

    If you are a current Chamberlain Group employee, please click here to apply through your Workday account. This role within the Finance group is responsible for support of Delivery, Video, Residential Partnerships, Residential Emerging Products & Services business. In addition, this role will serve as the Financial Subject Matter Expert regarding all...

  • EMT - Emergency Response - Located in Paris, TN

    1 month ago

    Oak Grove, United States AMR Corp. Full time

    Located in Paris, TNMore Information about this Job:Advanced Emergency Medical Technician (AEMT) IMMEDIATELY HIRING! AEMT OpportunityWe're hiring Advanced Emergency Medical Technicians (AEMTs) that will respond to emergency and non-emergency requests for medical assistance and deliver high-quality care, treatment and customer service to patients....

  • EMT - Emergency Response - Located in Paris, TN

    1 month ago

    Oak Grove, United States AMR Corp. Full time

    Located in Paris, TN More Information about this Job: Advanced Emergency Medical Technician (AEMT) IMMEDIATELY HIRING! AEMT Opportunity We're hiring Advanced Emergency Medical Technicians (AEMTs) that will respond to emergency and non-emergency requests for medical assistance and deliver high-quality care, treatment and customer service to patients. ...

  • Senior Security Engineer

    1 week ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Position OverviewInspira Financial is seeking a dedicated and experienced Senior Security Engineer - Incident Response Lead to enhance our security posture and manage incident response initiatives. This role is pivotal in safeguarding our information systems and ensuring the confidentiality, integrity, and availability of our data.Key...

  • AVP of Human Resources-Client Services

    3 months ago

    Oak Brook, United States Quatrro HR Services Full time

    Job DescriptionJob DescriptionThe Assistant Vice President provides oversight and CHRO services to non-profit organizations by executing contractual obligations, including managing the full-cycle human resources functions of multiple clients, such as onboarding/offboarding, employment and funding compliance, people operations, recruitment, and benefits...

  • Network Coordinator

    1 week ago

    Oak Brook, United States MMD Services Full time

    Our client, a global leader in the automobile industry, is rapidly expanding and undergoing a major digital transformation. They’re focused on advancing their technical infrastructure and are seeking passionate team members to contribute.We are looking for a proactive Network Coordinator with expertise in carrier and ISP management. You’ll be the primary...

  • Network Administrator

    7 days ago

    Oak Brook, United States MMD Services Full time

    Our client, a global leader in the automobile industry, is rapidly expanding and undergoing a major digital transformation. They’re focused on advancing their technical infrastructure and are seeking passionate team members to contribute.We are looking for a proactive Network Coordinator with expertise in carrier and ISP management. You’ll be the primary...

  • Application Services Developer 1

    3 months ago

    Oak Brook, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to...

  • Senior Accounting Manager

    3 months ago

    Oak Brook, United States Quatrro HR Services Full time

    Job DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accounting Manager for our not-for-profit division. The Senior Accounting Manager is responsible for managing the full-cycle accounting functions of multiple clients. If you have a passion for helping nonprofit organizations achieve financial success and excel in building...

  • Senior Accounting Manager

    3 months ago

    Oak Brook, United States Quatrro HR Services Full time

    Job DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accounting Manager for our not-for-profit division. The Senior Accounting Manager is responsible for managing the full-cycle accounting functions of multiple clients. If you have a passion for helping nonprofit organizations achieve financial success and excel in building...

  • Senior Finance Manager

    2 weeks ago

    Oak Brook, Illinois, United States The Blackstone Group Full time

    Position Overview:This role within the Finance division is pivotal in supporting various business sectors including Delivery, Video, Residential Partnerships, and Emerging Products & Services. The individual will act as the Financial Subject Matter Expert, overseeing all facets of service modeling.Key Responsibilities:Lead the development and management of...

  • Guest Service Representative

    3 months ago

    Oak Brook, Illinois, United States The Drake Oak Brook, Autograph Collection Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... Guest Service Representatives are often the first in-person contact for hotel...

  • Firefighter/EMT - Rural Metro - Emergency Response Specialist

    3 days ago

    Oak Ridge, Tennessee, United States RuralMetro Full time

    Job SummaryRural/Metro is seeking a highly skilled Firefighter/EMT to join our team. As a Firefighter/EMT, you will be responsible for providing emergency medical services and fire suppression duties to protect life and property.Key ResponsibilitiesRespond to emergency fire alarms and provide fire suppression duties.Provide emergency and non-emergency...

  • Wealth Management Consultant

    2 weeks ago

    Oak Brook, Illinois, United States First Command Financial Services Full time

    Position Overview:As a Wealth Management Consultant, you will play a crucial role in guiding clients through their financial journeys. Your expertise will help individuals and families achieve their financial goals through tailored advice and strategic planning.About Us:At First Command Financial Services, we pride ourselves on our commitment to serving...

  • Sr. Manager Regional Services Delivery

    2 weeks ago

    Oak Brook, United States LaSalle Network Full time

    Join a global leader in the food industry, located in Oak Brook, IL. Our client is committed to excellence in infrastructure and operations. We are seeking an experienced Sr. Manager Regional Services Delivery to lead our client's infrastructure and operations engineering team. This role is essential in ensuring the seamless delivery and enhancement of their...

Manager, Emergency Response Services

1 month ago

Oak Brook, United States Hub Group Full time

JOB SUMMARY:

The Manager of Emergency Response Services is responsible for managing roadside breakdowns and idle equipment across the HUB network, The Manager will be responsible for managing teams U.S.A. and Offshore based and ensuring compliance with company policies and established best practices. The Manager will be expected to oversee team performance in terms of total calls, completed calls, average speed of answered calls, calls not answered, and roll time. The Manager will also be responsible for monitoring breakdown costs and ensuring the team meets established goals and targets. The Manager will work closely with the team to identify areas of improvement, provide coaching and training to enhance performance, and ensure the team is adequately equipped to handle emergency repair services.


ESSENTIAL JOB FUNCTIONS:

  • Manage a team responsible for timely and cost-effective resolution of roadside breakdowns and idle equipment issues across the HUB network.
  • Effectively communicate with drivers, account managers, M&R managers, and operations support to obtain necessary information, and coordinate with appropriate vendor(s) to carry out repairs for roadside breakdowns and idle equipment issues in a timely and efficient manner.
  • Monitor the status of repairs and promptly address any issues that cannot be resolved by team members, while providing necessary assistance to ensure repairs are completed in a timely and efficient manner for roadside breakdowns and idle equipment issues.
  • Collaborate with relevant parties to investigate the cause of failure, determine responsible party, and identify any possible re-bill opportunities to customers or outside motor carriers.
  • Proactively identify and escalate recurring issues to the relevant site/terminal manager or M&R manager to determine possible cost reduction opportunities.
  • Demonstrate a thorough understanding of procedures outlined in Commercial Agreements, FMCSA guidelines, and Hub policy, and ensure team members are following and being held accountable for adherence to these guidelines.
  • Provide clear direction and repair instructions to HGT shops, outside shops, and road service vendors to minimize equipment and driver downtime, while ensuring the M&R team is engaged and informed, to effectively manage and resolve roadside breakdowns and idle equipment issue.
  • Supervise and authorize repairs performed by external vendors, ensuring that all repairs are conducted in accordance with established standards, procedures, and guidelines.
  • Retrieve data from multiple or single platforms and utilize this data to create Excel spreadsheets that provide visibility to other teams on event data


MINIMUM QUALIFICATIONS:

  • Bachelor’s degree is preferred.
  • Five (5) plus years of experience as a Diesel transportation & Repair Industry or equivalent combination of technical education/certifications/skills/ experiences Customer service or call center experience is a plus.
  • Excellent analytical, organizational, problem solving and interpersonal skills, with the ability to multi-task in a fast-paced environment.
  • Proficient in web-based applications and with Microsoft Office products; emphasis on Excel and Outlook
  • Minimum of four (4) years’ experience in a management or leadership role
  • Prior experience with TMT, OTM, LYTX, Cargowatch, and Reach is preferred.
  • Direct experience with intermodal operations, over the road common maintenance vendors, and dealerships is preferred.