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Client Services Representative

2 months ago

Elk Grove Village, United States TSR Consulting Services, Inc. Full time

Excellent opportunity with a Fortune 100 Company This is a 6 month Contract.


What you'll do:

  • Consult with clients to deliver a comprehensive solution
  • Guide and drive the client towards the best solution for their business needs
  • Analyze existing systems, interface requirements, business processes
  • Partner with clients to understand their business and related needs
  • Incorporate new processes, tools and approaches when recommending an solution
  • Utilize broad knowledge to recommend solutions to the client when appropriate
  • Understand client business issues and concerns and recommend and implement appropriate solution
  • Interact/collaborate with associates in sales and customer service
  • Maintain and expand knowledge and proficiency on implementation job function, products/services and implementation best practices

Completes complex projects including:

  • Calculation updates, special reports, tax amendments, company setup, troubleshooting
  • PTO, OT, Double Time, etc. researches historical data for adjustments needed
  • Researches Benefit Accruals recalculates and imports corrections.
  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.

What you need to do the job:

  • 2 - 3 years of experience working in a client service/customer service environment OR
  • Excellent time management and communication skills
  • Proficient using Microsoft Office

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office