Senior Account Manager

3 weeks ago

Norwalk, United States Acevox Full time


We are seeking an experienced Senior Account Manager to join our team. As a Senior Account Manager, you will play a pivotal role in building and managing strong client relationships, overseeing the execution of strategic marketing campaigns, and contribute to the continuous growth and success of our organization. The ideal candidate will bring a wealth of experience in client management, a deep understanding of digital and traditional marketing strategies, and a proven ability to drive successful project outcomes.



Job Duties and Responsibilities:

  • Build and maintain strong, long-lasting client relationships.
  • Serve as the main point of contact for assigned clients, understanding their business objectives, and aligning agency services accordingly.
  • Conduct regular check-ins and client meetings to provide updates, gather feedback, and identify new opportunities.
  • Oversee the end-to-end execution of marketing campaigns, ensuring they are delivered on time, within scope, and on budget while collaborating with cross-functional teams (ie. design, marketing, copy) 
  • Develop and deliver project timelines, manage resources, and anticipate potential issues to ensure seamless project delivery.
  • Work closely with clients to understand their marketing goals and work alongside the team to develop strategic plans that align with their objectives.
  • Leverage a deep understanding of client’s KPIs to set measurable goals, regularly tracking and analyzing campaign performance against these benchmarks.
  • Work closely with clients to identify opportunities for growth and provide strategic direction, recommending new and creative approaches to achieve marketing objectives
  • Create and manage project budgets, ensuring predetermined financial objectives are met.
  • Clearly communicate project goals, expectations, and updates to both internal teams and clients.
  • Present regular performance reports, highlighting key metrics and the impact of marketing campaigns.
  • Create comprehensive Statements of Work that outline project scopes, objectives, deliverables, timelines, and resource requirements in alignment with client expectations and agency capabilities.
  • Proactively identify and address issues that may arise during project execution and address accordingly 
  • Develop solutions to challenges, keeping the client's objectives in focus.


Qualifications:


  • 4-6 years of proven experience in account management within a performance or creative marketing agency.
  • Bachelor's degree in marketing, communications, or related field. 
  • 3+ years experience in managing digital marketing strategies and channels
  • Familiarity with creative processes, digital marketing, and advertising trends.
  • Understanding of various marketing channels and platforms. 
  • Excellent written and verbal communication skills.
  • Ability to articulate complex ideas and concepts clearly.
  • Demonstrated ability to work effectively with cross-functional teams.
  • Strong interpersonal skills and the ability to build collaborative relationships.
  • Exceptional organizational and multitasking abilities.
  • Detail-oriented with a focus on project accuracy and quality.
  • Higher education industry preferred


What We Offer 


  • A hybrid work policy that allows us to attract the best talent 
  • Competitive compensation and benefits packages (i.e., Medical, Dental, Vision) 
  • Paid sick & vacation time 


About Acevox

We are a people-first team passionate about using what we create to support the communities and people we interact with where imagination, innovation, and effective design meet. With over two decades of achievement, we immerse our clients within a unique space of design excellence to bring a memorable and compelling customer experience. The goal is to help clients overcome the challenges they face and use them as a vehicle to spark greatness. We achieve this by cultivating our relationships through hard work and dedication coupled with our own sense of curiosity and playfulness. 


While our primary focus is in the higher-education industry, we also work with major universities, colleges and junior colleges, corporations, and the US Government. We seek to change the way institutions grow enrollment, improve student engagement and retention to build a better world one student at a time. 


We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward. 


So, What’s It Like to Work at Acevox? 


You’ll be working with a team of vibrant creatives who are a little quirky, a lot of fun, and extremely dedicated. We value proactive team players who embrace accountability and are committed to continuous learning. Flexibility is key in our dynamic work culture, though don't worry, mastering gymnastics isn't a prerequisite. We pride ourselves on a collaborative environment where every idea is celebrated, and our passion for our work is only rivaled by our affection for our robot cowboy mascot, Pixel Pete. If you consider yourself a reliable teammate and can keep up with clever banter, we want to meet you 



Agency Disclosure 

Acevox is a diverse and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Acevox is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. 

 


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