Energy Trading Business Analyst

3 weeks ago

Houston, United States SaltHill Group Full time

A global energy trading merchant seeks a skilled ETRM (Energy Trading and Risk Management) Business Analyst to join its technology team. This position provides technical support and expertise for the ETRM systems, ensuring the seamless operation of its energy trading and risk management processes.


Key Responsibilities:

  • ETRM System Support: Provide in-house support to users for ETRM applications (pricing, exposure, PnL, VaR, invoicing, etc.), including troubleshooting issues, managing incidents, and ensuring the timely resolution of system-related problems.
  • User Assistance: Act as the primary point of contact for trade floor end-users, addressing their technical queries and ensuring smooth operation of ETRM systems.
  • Incident Management: Track, prioritize, and resolve incidents, coordinating with the ETRM development team as necessary to resolve complex issues.
  • System Monitoring: Monitor the performance, availability, and integrity of ETRM systems, proactively identifying and addressing potential issues before they impact operations.
  • System Configuration: Assist in configuring and customizing ETRM systems to meet business requirements, ensuring that changes are tested and deployed smoothly.
  • Issue Documentation: Maintain detailed documentation of support activities, including incident reports, system configurations, and change management records.
  • Continuous Improvement: Identify opportunities to improve system performance, stability, and user experience, and work with development teams to implement enhancements.
  • Training and Knowledge Sharing: Provide training and support to end-users, ensuring they are proficient in using the ETRM system and are aware of any new features or changes.
  • Stakeholder Collaboration: Work closely with traders, the quantitative team, risk management, compliance, the back office, and IT teams to understand business needs and ensure that ETRM systems effectively support those needs.
  • System Upgrades: Assist with the planning, testing, and deployment of system upgrades, ensuring compatibility with existing infrastructure and processes.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
  • 3+ years of experience supporting IT software applications in the commodities energy trading industry, preferably supporting ETRM systems such as OpenLink, Endur, Allegro, or similar platforms.
  • Strong understanding of the energy trading lifecycle, including front, middle, and back-office processes.
  • Proficiency in SQL, scripting, and other relevant programming languages used in ETRM system support.
  • Experience with system monitoring tools and methodologies.
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues in a timely manner.
  • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.


Employees work 5 days a week in the Houston office.

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