Technical Support Specialist

1 month ago


Seattle, United States LHH Full time

Are you a skilled Technical Support Technician with a passion for problem-solving and providing excellent customer service? LHH is working with a client to find a motivated and experienced Technical Support Technician II to join their dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a strong background in technical support for both hardware and software systems. W2 only Employment type; contract-to-hire; 100% onsiteHours: 7am to 3:30pm or 6am to 2:30pm


Position Summary: The Technical Support Technician II will provide Tier 1 and Tier 2 support to users across the organization. You will be responsible for troubleshooting a variety of issues, from software and hardware malfunctions to network configuration problems. This role involves direct interaction with employees at all levels, making strong communication skills and a customer-focused mindset essential.

Key Responsibilities:

  • Serve as the primary point of contact for technical support issues, handling requests via Service Desk ticketing systems, email, phone, and in-person visits.
  • Troubleshoot and resolve software issues on Windows (7, 8, 10) and Mac platforms, including applications like Microsoft Office and AutoCAD.
  • Configure and maintain workstations, laptops, printers, and network equipment, ensuring optimal performance.
  • Document all support activities in the Service Desk ticketing system, contributing to the IT Knowledge Base with detailed articles.
  • Participate in the on-call rotation for weekend and holiday support.
  • Perform computer imaging and troubleshooting using SCCM and manage hardware/software records using Lansweeper.

Qualifications:

  • Minimum of 2 years of experience in a technical support role within an enterprise environment.
  • Strong knowledge of Microsoft Office Suite, Windows 7/10, and basic networking concepts (DHCP, DNS, TCP/IP).
  • Familiarity with Active Directory for user and desktop management.
  • Excellent problem-solving skills and ability to work under pressure.
  • Relevant certifications (A+, Network+, Microsoft, ITIL) are preferred but not required.

Employment type; contract-to-hire; 100% onsite

Hours: 7am to 3:30pm or 6am to 2:30pm



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