Service Manager @ HVAC Company

1 month ago

Wilmington, United States Kelso Industries Full time

Recruiter Notice: We respectfully ask external recruiters and staffing agencies to refrain from submitting candidates for this position. We only accept direct applications from individuals.


Company Background

The Kelso Industries company is comprised of 21 market-leading operating companies to deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation’s preferred technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service.


The Commercial HVAC Service Manager is located at Quality Heating and Air (QH&A) in Wilmington, Delaware and will lead the establishment and operation of a new commercial service department. This hands-on leadership role involves sales, estimating, scheduling, and project supervision to ensure superior service delivery and customer satisfaction. The ideal candidate will have extensive experience in commercial HVAC systems, proven success in managing service teams, building long-term client relationships, driving sales and maintaining the highest standards in safety, quality, and productivity.


Key Responsibilities


Team Management:

  • Supervise operations staff, including field technicians and administrative personnel.
  • Conduct monthly safety meetings in collaboration with the Safety Manager.
  • Partner with Talent Acquisition to recruit, interview, and onboard technicians.


Sales and Business Development:

  • Build and nurture client relationships to promote service agreements and generate new business opportunities.
  • Develop competitive and accurate cost estimates for maintenance contracts and repair projects.
  • Collaborate with the company president to scale and grow the service business.


Project Oversight:

  • Create and manage schedules for maintenance and service calls to ensure timely delivery.
  • Supervise fieldwork to uphold safety, quality, and productivity standards.
  • Review and update quality standard procedures for service, repair, and maintenance.


Operations and Compliance:

  • Ensure compliance with company safety protocols and industry regulations.
  • Utilize and maintain proficiency in relevant software and tools.
  • Address operational challenges promptly to uphold client satisfaction and operational excellence.


Qualifications and Skills:


Required Minimum Qualifications

  • High school diploma or equivalent.
  • At least 10 years of experience in commercial HVAC-R or plumbing.
  • Minimum of 3 years in a leadership or management role.
  • Expertise in commercial HVAC, plumbing, and electrical systems in a service environment.
  • Strong verbal and written communication skills with the ability to lead teams and present effectively.
  • Proficiency in Microsoft Office and industry-specific software.
  • Proven ability to prioritize tasks, meet deadlines, and maintain high standards under pressure.
  • Valid Pennsylvania driver’s license with an acceptable driving record.
  • Successful completion of drug and criminal background screenings.


Preferred Qualifications

  • Technical/trade school education or equivalent work experience.
  • Proven ability to prioritize tasks, meet deadlines, and maintain high standards under pressure


Physical Demands and Work Environment:

  • Regularly required to talk, listen, sit, stand, walk, and use hands and arms.
  • Ability to lift and carry materials and tools up to 50 pounds occasionally.
  • Exposure to moving mechanical parts, fumes, extreme heat, and outdoor weather conditions.
  • Frequent work in noisy environments with potential exposure to electrical shock risks.


Relocation Requirement: Candidates must be local or relocate to Wilmington, DE 19804 before starting work. Local candidates preferred.


Safety Statement:

This position is safety-sensitive and requires adherence to strict safety protocols. Employees must perform their duties without impairments that could pose risks to themselves or others.


Why Join QH&A and Kelso Industries?

We’re committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement. When you join us, you can count on a strong compensation plan, full medical benefits, Dental, Vision, Life insurance, 401K with generous company match, employee discounts and autonomy and flexibility in an entrepreneurial environment.


Kelso Industries celebrates diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

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