Customer Care Coordinator

2 weeks ago

Falls Church, United States Motion Recruitment Full time

Our client, a not-for-profit health organization, is looking to hire a Customer Care Coordinator to join their team in Falls Church, VA


*** This begins as a 5-month contract with any opportunity to extend/convert ***


Shift Hours - Monday-Thursday 9am-7:30pm & e/o weekend


Training Schedule - Monday-Friday 8am-4:30pm for the first 6 weeks


Responsibilities

  • Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy.
  • Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site.
  • Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture
  • During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Company's Text Alert system to leaders and team members.
  • Triages program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient’s emergent healthcare needs.
  • Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises.


Requirements

  • At least 1 year of healthcare experience, dispatch experience preferred but not required
  • Must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.


You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan


Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.


#LI-JP7

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