Customer Service Representative

3 months ago

Lewisville, United States Infinite Electronics, Inc. Full time

Position Description:

Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Success Center. The Customer Service Representative will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service through every call, chat and email interaction.


This role will report to the Sales and Service Supervisor and will work closely with inside sales and technical sales support. The successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.


The Customer Success Center currently works in a hybrid work environment, but employees could be required to be in-office up to 5-days a week based on changing business needs.


If you are interested in working in an employee-centric environment with a customer-centric mindset, this is the role for you


General Duties and Responsibilities:

  • Handle large volume of calls, chats and emails along with order processing and order management with quality while maintaining Infinite’s value proposition of same-day turnaround.
  • Build positive relationships by identifying customer needs, researching issues, resolving customer concerns and providing solutions with urgency, empathy and a customer-centric attitude.
  • Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.
  • Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.
  • Collaborate in compiling information critical to continually improving upon our customers’ experience and driving company strategy.
  • Recommend improvements for systems and processes to boost organizational efficiency.
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.


Required Knowledge, Skills, Abilities and Personal Traits:

  • Must embody Infinite’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
  • Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.
  • Demonstrate computer proficiency in Microsoft Word, Excel and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
  • Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.
  • Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
  • Curious mind with an aptitude for learning.
  • Reliable, dependable, and highly organized with strong time management skills.
  • Task oriented with an attention to detail.


Education and/or Experience:

  • 1-2 years minimum in a high paced customer facing sales or service environment.
  • Experience interacting between multiple brands and multiple internal systems (i.e., ERP’s) preferred.
  • High School Diploma required with college degree preferred.
  • Technology related B2B experience preferred.


Physical Job Requirements:

  • Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
  • Ability to carry/lift 10 lbs.
  • Sitting at a desk.


Environment: Work environment is typically an office environment located on-site during normal or extended business hours. You will work a minimum of two days a week in the office. Infinite continually reviews deployment including our work environment policy, which is subject to change at any time to serve the best interests of the business including the requirement to be on-site 5 days per week.


Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

  • Customer Service Representative

    3 weeks ago

    Lewisville, United States Sika Full time

    The core responsibility of this position is to be responsible for providing excellent customer service to current and future clients. Place and consolidate customer orders as well as arrange for delivery via customers preferences. Maintain updated p Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Lewisville, United States Overhead Door Full time

    Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a forma Customer Service Representative, Customer Service, Representative, Product Development, Manufacturing,...

  • Customer Service Representative

    3 days ago

    Lewisville, United States TRC Talent Solutions Full time

    TRC Talent Solutions is seeking a full-time Customer Service Representative in Lewisville, TX! This position is a temporary-to-hire opportunity. As the Customer Service Representative, you will be responsible for communicating with vendors, processing orders, and scheduling service. Responsibilities: Receive and process orders accurately using the internal...

  • Customer Service Representative

    1 month ago

    Lewisville, United States TRC Talent Solutions Full time

    TRC Talent Solutions is seeking a full-time Customer Service Representative in Lewisville, TX! This position is a temporary-to-hire opportunity. As the Customer Service Representative, you will be responsible for communicating with vendors, processing orders, and scheduling service. Responsibilities: Receive and process orders accurately using the internal...

  • Customer Service Representative

    7 days ago

    Lewisville, Texas, United States Vaco Full time

    Job SummaryVaco is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Infinite Electronics, Inc. Full time

    Customer Service Representative Opportunity at Infinite Electronics, Inc.**Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Infinite Electronics, Inc. As a key member of our Customer Success Center, you will be responsible for delivering exceptional service to our customers through various channels.**Key...

  • Customer Service Representative

    2 months ago

    lewisville, United States TRC Talent Solutions Full time

    TRC Talent Solutions is seeking a full-time Customer Service Representative in Lewisville, TX! This position is a temporary-to-hire opportunity.    As the Customer Service Representative, you will be responsible for communicating with vendors, processing orders, and scheduling service.    Responsibilities:  Receive and process orders accurately using...

  • Customer Service Representative

    3 weeks ago

    Lewisville, United States U-Haul Full time

    Location: 525 N Stemmons Frwy, Lewisville, Texas 75067 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 months ago

    Lewisville, United States U-Haul Full time

    Location: 811 E State Hwy 121 Business, Lewisville, Texas 75057 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service representative

    4 weeks ago

    Lewisville, United States U-Haul Full time

    Location: 525 N Stemmons Frwy, Lewisville, Texas 75067 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Lewisville, United States Arrow Glass Industries Full time

    Job DescriptionJob DescriptionArrow Glass Industries in Lewisville, TX, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task, with attention to detail in an environment of changing deadlines and priorities, act as a liaison, provide product and services information and...

  • Customer Service Representative

    1 day ago

    Lewisville, Texas, United States eTeam Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at eTeam. As a key member of our contact center, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    1 day ago

    Lewisville, Texas, United States Domino's Franchise Full time

    About the JobWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    24 hours ago

    Lewisville, Texas, United States All My Sons Moving & Storage Full time

    Job OverviewAt All My Sons Moving & Storage, we are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for handling high-volume inbound calls from customers seeking moving services.ResponsibilitiesProvide exceptional customer service to customers via...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with every interaction.Key ResponsibilitiesTake and process customer orders in...

  • Customer Service Representative

    3 days ago

    Lewisville, Texas, United States SAM PACK FORD COUNTRY OF LEWISVILLE Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SAM Pack Ford Country of Lewisville. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and supporting our sales and service...

  • Customer Service Representative

    2 days ago

    Lewisville, Texas, United States Sky One Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at SkyOne Federal Credit Union. As a Member Service Advisor, you will play a crucial role in delivering exceptional member-focused solutions and providing a seamless experience to our valued members.Key ResponsibilitiesProvide top-notch...

  • Customer Service Representative

    7 days ago

    Lewisville, Texas, United States CornerStone Staffing Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CornerStone Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 days ago

    Lewisville, Texas, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with every interaction.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Lewisville, United States Caliber Collision Centers Full time

    Service Center Flower Mound Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but are not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load...